Health and Wellbeing Coach

Job description

Job responsibilities

The main focus areas of the coaches will be to:

1) Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi disciplinary teams to holistically support patients wider health and well-being, public health, and contributing to the reduction of health inequalities;

2) Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input.

3) Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN, in accordance with the needs, priorities and any urgent support required by individuals

4) To be the first point of contact at GP practices where coaching services will be delivered, and to receive and manage referrals. Using existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching

5) To provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

• coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives
• providing interventions such as self-management education and peer support
• supporting patients to establish and attain goals that are important to the patient
• supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses
• working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing; increasing patient motivation to self-manage and adopt healthy behaviours

6) To work with patients to help them understand their level of knowledge, skills and confidence when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations.

7) utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage page their health and wellbeing, whilst increasing their ability to access and utilise community support offers; and

8) To work as part of a Multi-Disciplinary Team, participating in progress meetings, ensuring that the MDT is kept fully up-to-date with progress reports

9) To ensure that all complaints and compliments received are recorded in line with organisational policy.

10) To recognise the importance of safeguarding procedures within the project, and ensuring that any concerns, disclosures or allegations of abuse are immediately and correctly reported.

11) To embed equality, diversity and inclusion best practice into all aspects of work.

13) To work to the requirements of the organisations quality standards, and other service-specific quality accreditations as required, abiding by organisational ethos and principles

14) To attend and participate in regular supervision, appraisals, training and other internal meetings.

15) At all times provide a caring service and to treat everyone in a courteous and respectful manner.

16) Flexible to work out-of-hours as required according to service needs and demands.

17) Undertake additional duties as requested by the PCN executive board appropriate to the stated job purpose and skills. The above list of main tasks in this job description should, therefore, not be regarded as exclusive or exhaustive.

Person Specification

Qualifications

Essential

• Enrolled in, undertaking or qualified from appropriate health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide, with the training delivered by a training organisation listed by the Personalised Care Institute

Desirable

• Knowledge of person-centred approaches
• Understanding of approaches to working with people with mental health needs
• Knowledge of Equal Opportunities, Diversity & Inclusion policies and practice
• Knowledge of Safeguarding Vulnerable Adults policies and procedures

Experience

Essential

• Experience working in health, community or voluntary sector
• Experience of working with vulnerable adults including people with mental health problems
• Experience of working with people facing a range of barriers and social issues
• Experience of working with individuals one to one and groups of people in different settings to help them achieve their goals
• Ability to engage a wide range of different people and to inspire them to make their own decision and take their own actions
• Experience of working in multi disciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)