Administrator

Job summary

We are seeking a friendly, reliable, and organised individual to join our team as a Receptionist, based at Cavendish Medical Practice within the Summerfield Primary Care Centre. This vital role is central to the smooth day-to-day operation of the practice and involves being the first point of contact for patients both in person and over the phone.

Reporting to the Practice Manager, the Receptionist works closely with all staff members and interacts with a range of external contacts including patients, their families, training providers, and external contractors.

Main duties of the job

The successful candidate will be responsible for handling patient enquiries, managing appointments, issuing prescriptions and correspondence, and carrying out a range of essential administrative tasks. In addition, they will contribute to clinical support activities such as chaperoning, summarising medical notes, and assisting with data input to help the practice meet its quality and performance targets.

Strong communication skills, a commitment to patient confidentiality, and the ability to work well under pressure are key to this role. The position also requires attendance at practice meetings and completion of all compulsory training, including safeguarding.

Flexibility, teamwork, and a patient-focused attitude are essential as the administrator plays a key role in supporting both clinical and administrative teams to deliver high-quality care.

About us

We are located in the Summerfield Primary Care Centre in Winson Green in the West Locality of Birmingham.

With 2 GP partners who work closely with the Practice Manager in day-to-day communications and weekly management meetings and a committed team of 15 clinical and non-clinical staff.

Our CQC rating is Good