Job summary
Join our team as the welcoming face and friendly voice of our medical practice. As a Patient Coordinator, youll play a key role in creating a positive first impression for every patient who walks through our doors. Youll manage appointments, support clinical staff, and help ensure our office runs smoothlymaking a meaningful impact on the patient experience every single day.
This is an ideal opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being the go-to person who keeps things organised and moving. Youll be part of a supportive, patient-centered team that values professionalism, compassion, and personal growth. If youre looking for a role where your work truly mattersand where youll be appreciated for itwe would love to have you with us.
Main duties of the job
Your main duties of the role:
Welcome patients and create a positive first impression during visits and calls
Manage appointment bookings and help maintain an efficient daily schedule
Handle patient enquiries and provide clear, supportive information
Keep front-desk operations organised and running smoothly
Maintain accurate patient details and update records when needed
Coordinate with clinical and administrative staff to support seamless care
Assist with general administrative tasks that help the practice operate efficiently
About us
Overview of Our Organisation
We are a friendly, patient-focused healthcare practice built on teamwork, professionalism and genuine care for the community we serve. Our team is made up of dedicated clinicians, knowledgeable administrators and supportive managers who all work together to create a positive, welcoming environment for both patients and staff.
We value collaboration, clear communication and a strong work ethic, but we also believe in maintaining a relaxed, supportive atmosphere where everyone feels heard and appreciated. Joining us means becoming part of a team that celebrates growth, encourages new ideas and takes pride in delivering excellent patient care every day.
We offer a range of benefits, including opportunities for ongoing training, a stable and respectful work environment, and the chance to make a meaningful difference in peoples lives. If youre looking for a workplace where you can build strong relationships, feel valued and develop your skills, youll feel right at home with us.
Job description
Job responsibilities
Job Description Patient CoordinatorPurpose of the Role
To provide a professional, welcoming and efficient front-of-house service for patients while supporting the daily administrative operations of the practice. The Patient Coordinator ensures a smooth patient journey and contributes to the effective running of the clinical team.
Key ResponsibilitiesPatient Reception & Customer Service
-
Greet patients in a friendly, professional manner and assist with check-in
-
Answer telephone enquiries promptly and efficiently
-
Provide clear information, guidance and support to patients regarding appointments, services and processes
-
Manage patient flow in the waiting area to maintain a calm, organised environment
Appointments & Scheduling
-
Book, amend and cancel appointments using the practices clinical system
-
Monitor the appointment diary to ensure effective use of clinical time
-
Communicate any schedule changes or urgent updates to clinicians
Administration & Record Management
-
Maintain accurate and up-to-date patient information
-
Manage incoming and outgoing correspondence, including emails and documents
-
Support processing of registrations, referrals and related administrative tasks
-
Handle prescription requests in line with practice protocols
Team & Practice Support
-
Work collaboratively with clinical and administrative colleagues
-
Flag any issues impacting workflow, patient experience or practice operations
-
Contribute to a positive, supportive team culture
-
Undertake additional duties as required to support the smooth running of the practice
Skills and Experience
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Strong communication and customer-service skills
-
Ability to remain calm, organised and professional in a busy environment
-
Good attention to detail and accuracy when handling information
-
Confidence using computer systems and learning new software
-
Previous reception or customer-facing experience is beneficial; healthcare experience is an advantage but not essential
Personal Qualities
-
Friendly, approachable and patient-focused
-
Reliable, punctual and proactive
-
Able to work well as part of a team
-
Discreet and respectful of confidentiality at all times
Job description
Job responsibilities
Job Description Patient CoordinatorPurpose of the Role
To provide a professional, welcoming and efficient front-of-house service for patients while supporting the daily administrative operations of the practice. The Patient Coordinator ensures a smooth patient journey and contributes to the effective running of the clinical team.
Key ResponsibilitiesPatient Reception & Customer Service
-
Greet patients in a friendly, professional manner and assist with check-in
-
Answer telephone enquiries promptly and efficiently
-
Provide clear information, guidance and support to patients regarding appointments, services and processes
-
Manage patient flow in the waiting area to maintain a calm, organised environment
Appointments & Scheduling
-
Book, amend and cancel appointments using the practices clinical system
-
Monitor the appointment diary to ensure effective use of clinical time
-
Communicate any schedule changes or urgent updates to clinicians
Administration & Record Management
-
Maintain accurate and up-to-date patient information
-
Manage incoming and outgoing correspondence, including emails and documents
-
Support processing of registrations, referrals and related administrative tasks
-
Handle prescription requests in line with practice protocols
Team & Practice Support
-
Work collaboratively with clinical and administrative colleagues
-
Flag any issues impacting workflow, patient experience or practice operations
-
Contribute to a positive, supportive team culture
-
Undertake additional duties as required to support the smooth running of the practice
Skills and Experience
-
Strong communication and customer-service skills
-
Ability to remain calm, organised and professional in a busy environment
-
Good attention to detail and accuracy when handling information
-
Confidence using computer systems and learning new software
-
Previous reception or customer-facing experience is beneficial; healthcare experience is an advantage but not essential
Personal Qualities
-
Friendly, approachable and patient-focused
-
Reliable, punctual and proactive
-
Able to work well as part of a team
-
Discreet and respectful of confidentiality at all times
Person Specification
Additional Criteria
Essential
- Additional Criteria to Score Against
- Demonstrates an understanding of the role of a Patient Coordinator within a healthcare setting
- Shows evidence of problem-solving skills and proactive thinking
- Ability to adapt to change and work in a fast-paced environment
- Commitment to equality, diversity and inclusive practice
Qualifications
Essential
- Qualifications
- Good standard of general education (e.g., GCSE English and Maths or equivalent)
- Evidence of ongoing personal or professional development
Experience
Essential
- Experience
- Experience working in a customer-facing or reception-based role
- Experience handling telephone enquiries in a busy environment
- Experience using computer systems and carrying out administrative tasks
- Experience working as part of a team to deliver effective service
Desirable
- Desirable Criteria:
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Additional Criteria
Essential
- Additional Criteria to Score Against
- Demonstrates an understanding of the role of a Patient Coordinator within a healthcare setting
- Shows evidence of problem-solving skills and proactive thinking
- Ability to adapt to change and work in a fast-paced environment
- Commitment to equality, diversity and inclusive practice
Qualifications
Essential
- Qualifications
- Good standard of general education (e.g., GCSE English and Maths or equivalent)
- Evidence of ongoing personal or professional development
Experience
Essential
- Experience
- Experience working in a customer-facing or reception-based role
- Experience handling telephone enquiries in a busy environment
- Experience using computer systems and carrying out administrative tasks
- Experience working as part of a team to deliver effective service
Desirable
- Desirable Criteria:
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.