Medical Receptionist - Full Time

Job description

Job responsibilities

Main duties of the job

Front desk management: greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment.

Appointment booking: efficiently manage appointment scheduling using SystmOne; adjust schedules as needed to accommodate patient needs.

Telephone enquiries: handle incoming calls, provide information, take messages, or redirect calls appropriately.

Patient records management: maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements.

Other administrative work, as required.

Resource navigation: guide patients to various healthcare resources, including clinics, educational sessions, and community services.

Patient follow-up: conduct follow-ups regarding future appointments and treatment plans.

Resource management: manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials.

Safety Protocols: maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all.

Feedback collection: collect and compile patient feedback to identify areas for improvement in operations and patient care coordination.

This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role.

Person Specification

Experience

Essential

• Experience of working with the general public in a customer service role
• Excellent communication skills
• Strong IT skills
• Detail-oriented with a focus on accuracy and precision
• Clear and polite telephone manner
• Effective time management and organisational skills
• Ability to work as a team member
• Ability to follow policy and procedure
• Able to cover shifts from 8am to 4.30pm or 10am to 6.30pm, Monday to Friday

Desirable

• Experience of working in a Healthcare setting
• Experience of medical terminology
• SystmOne user skills

Qualifications

Essential

• Educated to GCSE level, grade A to C in English and Maths, or equivalent.

Desirable

• Additional training in customer service, administration, or related field is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Southgate Surgery

Address

Buxton Place

Leeds Road

Wakefield

West Yorkshire

WF1 3JQ

United Kingdom

Employer's website

https://www.newsouthgatesurgery.co.uk/ (Opens in a new tab)