Patient Services Advisor/Administrator

Job summary

Devonshire Green & Hanover Medical Centre

https://www.devonshiregreenandhanover.co.uk/

We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday).

Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.

We are a forward-thinking practice serving a diverse patient population, our patient list size is 9000 across the two sites. The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.

We hold regular meetings and provide full training.

We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.

This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.

Interested candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at sarah.denton1@nhs.net

Main duties of the job

Key Duties and Tasks

1. Preparing reception, waiting areas and consulting rooms for each surgery session

2. Receiving and routing patients on arrival in a courteous, welcoming and efficient manner

3.Directing patients through care navigation to the most appropriate person/service to help them.

4. Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests

5. Responding to emails

6. Registering new patients

7. Scanning of letters, results and records

8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters

9. Ensuring that the premises are secure at the end of the day

10.Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations

11. Undertaking other reception and administrative duties as may be assigned from time to time.

About us

This medical practice of four partners operates from two medical centres in central Sheffield:

• Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3
• Hanover Medical Centre, 100 William Street, Sheffield, S10

There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.

Approximately 9,000 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.

There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.

Please visit our website for further information and to view our practice mission statement.