Medical Secretary

Job description

Job responsibilities

To provide a comprehensive, confidential, and efficient medical secretarial service to the GPs and wider clinical team. The role involves managing referrals, processing clinical correspondence, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice while delivering a high standard of patient care and administrative support.

• Provide a professional and confidential secretarial service to GPs and other healthcare professionals.
• Prepare, format, and process referral letters, medical reports, and other clinical correspondence.
• Manage patient referrals using the NHS e-Referral Service (formerly Choose and Book), ensuring referrals are accurate, timely, and appropriately tracked.
• Process incoming hospital correspondence, clinic letters, and test results, ensuring they are accurately filed and actioned within SystmOne.
• Use SystmOne to maintain accurate patient records, update demographic information, code documents where appropriate, and manage electronic workflows.
• Monitor referral pathways and follow up outstanding appointments or correspondence where necessary.
• Liaise with hospitals, community services, and other healthcare providers regarding referrals, appointments, and patient queries.
• Respond to patient enquiries relating to referrals, appointments, and medical correspondence in a courteous and professional manner.
• Prioritise workload to meet deadlines while maintaining a high level of accuracy.
• Ensure compliance with NHS guidelines, GDPR, confidentiality policies, and practice procedures.
• Support clinicians with administrative tasks as required.
• Participate in practice meetings, mandatory training, and continuous professional development.

Person Specification

Experience

Essential

• Previous experience working as a medical secretary or administrator within an NHS setting.
• Excellent typing and keyboard skills with a high level of accuracy.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of patient confidentiality, GDPR and information governance.
• Knowledge of medical terminology.

Desirable

• Proficient in using SystemOne.
• Experience using the NHS Referral System (Choose and Book).
• Knowledge of NHS referral pathways and waiting list processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Andrew’s Medical Practice

Address

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA

United Kingdom

Employer's website

https://www.standrewsmedicalpracticespennymoor.nhs.uk/ (Opens in a new tab)