Planned Care Manager

Job description

Job responsibilities

Organisational:

Manage the planned care team and practice medicines coordinator teams, ensuring sufficient staffing and cover both through effective oversight of team rotas as well as effective line management to ensure retention as well as recruitment and selection of new team members

Manage the rota systems for all planned care and population specific care

Ensure the organisation meets all its operational targets for planned care including QOF and DES based care

Ensure all systems are patient focused and staff understand the customer service aspect of service delivery

Operational responsibility for planning, directing and coordinating all planned care and population specific care

Responsible for improving the performance, productivity and efficiency of the services

Ensure efficient running of daily patient recall lists leading to the achievement of operational targets

Management of patient complaints in a timely and considerate manner, always ensuring adherence to NHS complaints process

Provision of support to staff on all day-to-day activities of the service

Work closely with and provide support to the Lead Partners for Planned Care and Vaccinations and Immunisations

Support the strategic development of planned care services and ensure planned care services are delivered in a way that supports the Affinity Care Strategic Annual Plan

Ensure the accurate and timely reporting of key performance and assurance indicators as required in the Affinity Care Governance and Assurance Framework

Work collaboratively with the Risk, Performance and Systems Manager and Assistant Operations Manager to ensure that all reports regarding the outcomes of planned care services are submitted in a timely manner

People Management:

Line management that includes induction, sickness absence management, return to work interviews, staff appraisals, performance management, and training and development

Provide leadership and support to the care coordinator and practice medicines coordinator teams to enable effective working with locality teams

Engage and motivate team members so that they understand and work to achieve shared objectives and feel that their role makes a positive contribution to the groups successes.

Be visible at all sites and within all teams the role is responsible for

Development and delivery of training for whole of the care coordination functions across planned care services

Development and delivery of locality-based PLT (Protected Learning Time) sessions

Day to day support to care staff when managing difficult patient interactions

Monitor capacity versus activity to ensure staffing levels are managed efficiently

Work collaboratively with the HR department in the recruitment and selection process of staff

Oversee and undertake annual appraisals for the planned care team, formulating development/training plans to progress and advance their competencies, ensuring they have the relevant skills, experience and knowledge as required

Monitor and evaluate performance of team members who may be struggling, including development of appropriate support and training programmes

Liaise with the HR Department advising of flexible working requests, changes to hours on a monthly basis and termination data

Support

Ongoing support and development will be provided to the postholder by the Operations Manager, Lead Partner for Planned Care, Lead Partner for Vaccinations and Immunisations, Pharmacy Lead Partner and Clinical Nurse Lead, and people management support by Human Resources.

Line Management

Line Manage Planned Care Team Leader

Line Manage Long-Term Conditions Care Coordinators

Line Manage Vaccinations and Immunisations Care Coordinators

Working pattern

Monday 8-6pm

Tuesday 8-6pm

Wednesday Non-working day

Thursday 8-6pm

Friday 8-5.30pm

Person Specification

Qualifications

Essential

• GCSE Grade C and above in English Language and Mathematics
• Proven experience of working in general practice
• Experience of using SystmOne or similar clinical system
• Excellent verbal and written communication skills including the ability to communicate effectively with professionals at all levels
• Experience of managing staff and leading teams
• Experience of managing change and developing services
• Able to facilitate and implement policy, guidelines and projects from initiation to completion
• Experience in building/facilities management
• Proficient in the use of Microsoft Office and the use of the internet, intranet and ability to update databases
• Able to follow and apply policies
• Excellent organising and prioritising skills
• Ability to deal with people tactfully and empathetically
• Knowledge, understanding and application of equal opportunities
• Ability to understand complex issues, problem solve and to develop practical workable solutions
• Ability to use own judgement, resourcefulness and common sense
• Ability to communicate information that requires tact and persuasive skills, or where there may be barriers to understanding; instil confidence in those being advised
• Ability to work to scheduled timelines and prioritise own workload
• Excellent team player and ability to work autonomously
• Acceptance and adherence to the need for strict confidentiality
• Ability to work with clinical and management colleagues at all levels across a range of organisations
• Willingness to develop new skills
• Must be willing and able to travel between sites
• Flexible with ability to multi-task and work in a fast-paced environment
• Ability to remain calm under pressure, exhibiting resilience
• Enthusiastic, pro-active and self-motivated
• Reliable and dependable self-motivator
• Adaptable to change and varying roles/responsibilities
• Strong work ethic with a mature and professional approach to work
• Able to be flexible and work according to the needs of the service
• Ability to maintain personal professional boundaries

Desirable

• Educated to A Level standard or above
• Leadership Qualification
• Experience of forward planning of service activity
• Experience of managing and supervising teams
• Experience of management of health services, facilities and resources
• Experience of working within the requirements of CQC
• Demonstrable ability to analyse and interpret data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity care

Shipley Medical Practice

Alexandra Rd

Shipley

West Yorkshire

BD18 3EG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)