Glebe Park Surgery

Reception/Administration Manager

The closing date is 16 December 2025

Job summary

Glebe Park Surgery are looking for a proactive and enthusiastic Reception/Administration Manager to work as part of our Patient Care-Co-Ordinator team.

Your responsibilities will include working closely with the Practice and Deputy Managers along with our Clinical Teams to support the delivery of care.

Main duties of the job

You will be responsible for the day-to-day management and supervision of our Patient Care Co-Ordinator Team, ensuring a professional and efficient service for all patients and visitors. The successful applicant will ensure smooth front-of-house and back office operations whilst maintaining high standards of care.

About us

Glebe Park Surgery is located in the North of the vibrant university city of Lincoln. We are part of the Imp Primary Care Network. having recently moved to purpose built premises our Team has grown in the last 6 months. We currently have 1 GP Partner, 3 Salaried GP's, 1 ACP. We have a Nursing Team of 4 including a Practice Nurse, Nursing Associate and Health Care Assistants. Our Patient Care Co-Ordinator's are currently a team of 5.

Date posted

02 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1819-25-0008

Job locations

Glebe Park Medical Practice

Outer Circle Road

Lincoln

LN2 4WA

Job description

Job responsibilities

The following are the core responsibilities of the Administration/Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Administration/Reception Manager is responsible for:

a.Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.

b.Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.

c.Participating in staff appraisals as required

d.Identifying and delivering team training where required

e.Compiling administration staff rotas

f.Reviewing and updating all administrative and reception policies and procedures as required

g.Supporting the management team in the compilation of practice reports and the practice development plan

h.Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.

i.Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.

j.Providing initial guidance and advice to patients who wish to complain.

k.Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

l.Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.

m.Ordering stocks stationery, clinical and drugs/vaccinations ensuring sufficient stocks are maintained to ensure good working practice.

n.Managing Did not attend, ensure appropriate letters are sent to patients as and when needed and that management are informed of any recurrent non-attendees.

o.Managing the waiting lists and ensuring patients are booked at appropriate times

p.Provide support to the Practice Manager/Deputy to ensure that CQC regulations are met and maintained.

Secondary responsibilities

In addition to the primary responsibilities, the Administration/Office/Reception Manager may be requested to:

a.Deputise for the deputy practice manager during periods of absence

b.Partake in audit

c.Coordinate and produce meeting agendas and record the minutes of meetings

d.Support the practice manager in the maintenance of the practice website and social media accounts

e.Monitor and promote the use of the Friends and Family Test

f.Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

g.Assist with QOF targets