Job responsibilities
The
Operations or Practice manager is responsible for:
a.
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities
b.
Overseeing the administrative elements of QOF, liaising
with GPs, nursing staff and administrators
c.
Ensuring compliance with CQC regulations and standards
d.
Direct line management of all staff employed by the
practice
e.
Evaluating, organising and overseeing the staff induction
programme
f.
Establishing, reviewing and regularly updating Job
Descriptions and Person Specifications, ensuring all staff are legally and
gainfully employed with appropriate employment contracts
g.
Developing, implementing and embedding an effective staff
appraisal process
h.
Developing, implementing and embedding an effective
practice and staff development plan, including mandatory training programmes
i.
Implementing effective systems for the resolution of
disciplinary and grievance issues, maintaining an overview of staff welfare
j.
Maintaining an effective overview of HR legislation
k.
Managing the financial elements of the practice alongside
our Finance Manager, including budgets, petty cash, etc. seeking to maximise
income and reduce expenditure
l.
Managing contracts for services i.e. cleaning, gardening,
window cleaning etc.
m.
Ensuring the practice has appropriate insurance cover
n.
Developing, implementing and embedding an efficient
business resilience & continuity plan
o.
Coordinating the reviewing and updating of all practice
policies and procedures
p.
Leading change and continuous improvement initiatives;
coordinating all projects within the practice
q.
Coordinating and leading the compilation of practice
reports and the practice development plan
r.
Managing the procurement of practice equipment, supplies
and services
s.
Adopting a strategic approach to the management of all
patient services matters
t.
Developing, implementing and embedding an effective
communication strategy (internal and external)
u.
Ensuring the practice maintains compliance with its NHS
contractual obligations
v.
Actively encouraging and promoting the use of patient
online services
w.
Liaising at external meetings as required e.g. PCN
x.
Leading community engagement, digital communication, and
public-facing practice branding.
y.
Leading the management of the Patient Participation Group
z.
Acting as the complaints manager, ensuring complaints
are dealt with in a timely manner and where necessary escalated to the next
level
aa.
The management of the premises, including health and
safety aspects such as risk assessments and mandatory training
bb.
Ensuring all staff have the appropriate level of training
to enable them to carry out their individual roles and responsibilities
effectively
cc.
Preparing agendas for, chairing and writing minutes for practice
meetings
dd.
Innovation and technology adoption
