Practice Manager - Clare House Surgery, Tiverton

Job description

Job responsibilities

The post holder is responsible to the Group Manager, but will also liaise closely with all the partners, and senior management team.

Key requirements for the role are:

Commitment to supporting the delivery of excellent patient care with vision,

willingness and drive

Commitment to supporting the performance and development of staff, helping them to develop in their roles and feel pride in the work they do.

Demonstrate excellent organisational and effective communication skills

Ability to manage change through motivation and leadership

Strategic thinker and planner

Proven ability to deliver against key targets

Knowledge and skills of HR/Employment Law and the ability to act sensitively and

effectively

Ensure compliance with CQC requirements and assessments

Lead and chair practice meetings as appropriate (some evening)

Develop and co-ordinate systems to improve the efficiency and effectiveness of the

practice

Capable of handling and diffusing complaints

Ability to self-motivate, prioritise organise and/or delegate workload

Good IT knowledge and experience

Ensure practice policy and standards compliance

Ability to present the practice to external groups

Ability to identify, develop and deliver initiatives

The ability to enjoy diversity and sometimes the unexpected

Key responsibilities

Finance

Responsible for the financial performance of Clare House surgery, including managing the surgery within the budget set by the Group Manager and Partners.

Ensuring income is maximised through the meeting of targets including QOF and IIF and optimisation of Local enhanced Services performance.

Ensuring the requirements of the practice contracts with NHSE

are fully met and complied with

Directly contributing to profit improvement by exploring areas for increasing

income and reducing costs.

Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats.

Together with the group manager, review and update the Practice Development Plan, overseeing the implementation of the aims and objectives that fall within your area of responsibility.

Contribute to the management of the organisation risk register; identify, managing and controlling any risks that fall within your area of responsibility.

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively the Tiverton PCN

Formulate objectives and research and develop ideas for future practice development.

To represent the practice at PCN, locality and clinical commissioning group meetings as required by the Group Manager

To make recommendations to the Group Manager and Partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources

Overall responsibility for all aspects of HR across the Clare House Surgery including:

Recruitment and selection of staff working, including contracts of employment and job

descriptions

Ensure effective management and Employment Law compliance for any performance, disciplinary and dismissal process that fall within your area of responsibility

Be aware of current employment legislation

To develop and maintain good employee/employer relationships

To ensure that members of the existing staff team are aware of any changes that occur

in the practice

To maintain good communication at all times with the practice team

To oversee rotas which allow good staff cover at all times as well as giving the flexibility

required at short notice to cover for illness, etc.

To ensure staff are supported to develop and perform within their roles by ensuring structured 1:1 support and ensuring yearly appraisals are held, including the setting of performance objectives and development plans.

To ensure staff sickness is managed consistently and in line with the policy for all staff.

To oversee the booking of Annual leave for the practice, ensuring this is managed in line with the policy and supports the ongoing smooth running and sustainability of the practice.

Information Technology

Ensure staff in your area comply with information governance processes

Ensure all Practice IT and telephone systems are functioning effectively

Ensure the IG and DSP toolkit requirements are met within Clare House Surgery

Keep abreast of new technology and ensure existing IT is used to its full potential, contributing to the continuous development of the use of digital technology to enhance patients care within Amicus

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to

patient care

Maintain registration policies and monitor patient turnover, supporting the planning of recruitment for additional staff resource in line with increasing patient numbers.

Actively seek to attract new patient registrations by ensuring the practice maintains a positive online profile and through the identification of other initiatives to support this goal.

Oversee effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets. Support the management team to make suggestions for, and plan changes in the light of these reviews.

Oversee the response and outcomes for complaints that fall within your area of responsibility

Contribute to the learning and significant event processes for your area of responsibility, ensuring they are reviewed and any learning is embedded across the practice

Maintain the Patient Participation Group

Person Specification

Experience

Essential

• Two years experience in a managerial role

Desirable

• Experience of working in Healthcare

Qualifications

Desirable

• Educated to degree level or equivalent experience in a leadership role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Amicus Health

Address

Newport Street

Tiverton

Devon

EX16 6NJ

Employer's website

https://www.amicushealth.nhs.uk/ (Opens in a new tab)