Trainee Dispensary Assistant/Receptionist

Job description

Job responsibilities

Trainee DISPENSARY ASSISTANT/RECEPTIONIST

RESPONSIBLE TO:

Dispensary Lead & Practice Manager

Assistant Practice Manager

RESPONSIBLE FOR:

n/a

JOB PURPOSE:

Under supervision, you will provide timely, efficient and accurate dispensing of medication to the patients working to the Standard Operating Procedures (SOPs) at all times.

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception

Complete dispensary qualification within timescale specified, engaging with supervisors, trainers and Practice and completing modules on time and to a high standard.

. Accurately dispensing and checking medicines for our patient population

Collecting prescription charges in line with protocol

Maintaining stock levels and supporting reordering processes

Receiving and storing supplies, ensuring correct handling and cold-chain compliance

Dispensing controlled drugs in accordance with practice policy

Safe disposal of returned and out-of-date medication

Process repeat prescriptions within timeframe target

Providing clear, helpful advice to patients about their prescriptions

Managing prescription requests via online systems and face-to-face

Supporting monthly dispensary returns

Maintaining accurate records and following all Standard Operating Procedures

Helping maintain a clean, safe and organised dispensary environment

Providing cover for colleagues annual or sick leave

Dossett preparation

Assist with stock checks and dispensary audits

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

RECEPTIONIST MAIN DUTIES ON COMPLETION OF TRAINING:

Greet patients and visitors/health professionals in a courteous and professional manner.

Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.

Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.

Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.

Process requests for repeat prescriptions within a timely manner to include medicines management administration.

Checking in and entering information of drug deliveries on Emis Web.

Accessing Out of Hours reports and saving to patient records.

Upload documents received via electronic download via Docman.

Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.

Distribution of post.

Email correspondence when requested adhering to GDPR protocols.

Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.

Responding to staff/ management/nurse/GP request/tasks during surgery in a timely manner.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.

General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.

Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems

Desirable

• Experience of working within a General Practice reception environment.

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics
• GCSE English

Desirable

• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service.

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Behaviours

Essential

• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Adaptability
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Knowledge

Desirable

• An understanding of a General Practice Reception environment
• The surgery uses EMIS WEB(computerised medical records system) and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Much Wenlock and Cressage Medical Practice

Address

Much Wenlock Medical Practice

King Street

Much Wenlock

Shropshire

TF13 6BL

Employer's website

https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)