Workflow Administrator/Summariser

Job description

Job responsibilities

Key Responsibilities and Duties

• Workflow of practice correspondence, both paper and electronic, to patient record.

• Recording diagnosis,proceduresand investigations, using the correct read codes

• Prioritising workload effectively and reporting of any breaches of agreed processing time frames.

• Identifying complex higher risk issues which require input or knowledge from the clinical team.

• Identifyingmedication changes.

• Actioning written requests from outside providers

• Working to agreed practice protocols.

• Respond to queries from other Practice staff

Meetings

• It will be necessary to attend and contribute to various Practice meetings as requested. The only reason for not attending will be annual or sick leave.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with patients and carers

• Communicate effectively with other team members

• There is a need to work closely with all practice departments to ensure the smooth overall running of the practice, reporting any problems encountered to your Line Manager.

• There is also the need to establish and maintain good liaison with other surgeries and agencies including secondary care

• Use of Microsoft Teams and Email is essential

Administrative and Professional Responsibilities

• Ensure collection and maintenance of statistical information,electronically or manually,required for regular and ad hoc reports and audits.

• Demonstrate and maintain adequate knowledge and compliance with all aspects of health and safety at work and COSHH.

• Ensure the clinical computer system is kept up to date with accurate details recorded and amended

• Ensure accurate completion of all necessary documentation associated with patient healthcare and registration with the practice

Training and personal development

• Training requirements will be monitored by yearly appraisal and will be in accordance with practice requirements. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments.

• Maintain continued education by attendance at courses and study days as deemed useful or necessary for development.

• If it is necessary to expand the role to include additional responsibilities, full training will be given.

• Develop and maintain a Personal Learning Plan

• Contribute and participate as required in any research projects and audits within the practice.

Confidentiality

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include

• Using personal security systems within the workplace according to Practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within the Practice, and will

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Report any significant event or near miss to maintain quality and promote learning

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources

• Recognise peoples needs for alternative methods of communication and respond accordingly

SPECIAL REQUIREMENTS OF THE POST

1. A high degree of accuracy and attention to detail.

1. Ability to self-motivate,organiseand prioritise workload.

1. Excellent communication skills.

Person Specification

Experience

Essential

• Experience of working in General Practice

Desirable

• Previous experience of Workflow/Summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St James Medical Practice

Address

St. James Medical Centre

Edward Benefer Way

King's Lynn

Norfolk

PE30 2FQ

Employer's website

https://www.stjamesmp.co.uk/ (Opens in a new tab)