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Fenham Hall Medical Group

Deputy Practice Manager

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This job is now closed

Job summary

The role of Deputy Practice Manager requires a self - motivated, disciplined individual to lead and manage all front-of-house and patient-facing services within the practice. This role focuses on delivering an excellent patient experience, ensuring efficient access to care, and supporting reception and administrative teams to operate effectively. You will work closely with the Practice Manager to ensure smooth day-to-day operations, high service standards, and a positive environment for staff and patients.the successful candidate will have experience in a fast paced office environment, have excellent IT skills, experience of using Systmone clinical system and can demonstrate good customer services skills.

Main duties of the job

The post holder will lead and manage all front-of-house and patient-facing services within the practice. This role focuses on delivering an excellent patient experience, ensuring efficient access to care, and supporting reception and administrative teams to operate effectively. You will work closely with the Practice Manager to ensure smooth day-to-day operations, high service standards, and a positive environment for staff and patients.

About us

Fenham Hall Medical Group is a busy GP Practice with 9 Doctors, Paramedics, Pharmacists, Practice nurses & Health care Assistants. The clinical staff are supported by the Practice Manager, Assistant Practice Manager & 10 Administrative staff. Our extended team consist of Mental health workers, social prescribers, counsellors and pharmacy technicians. we are a teaching practice and host GP Registrars, Foundation level 2 Doctors & medical students. our current patient list size is 10,902, the surgery is on a local bus route with parking available. We use Systmone clinical system, our last CQC rating was good. Our vision is that we aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patient centred. Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Details

Date posted

30 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0865-26-0001

Job locations

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD


Job description

Job responsibilities

Line management of the reception, secretarial and administration staff

Dealing with any escalated patient or reception queries

Production of agreed rotas

Conducting staff appraisals for the reception team, recording sickness, approving and recording annual leave of reception/admin teams

Ensuring the rotas are uploaded to the clinical system

Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner

Monitoring of appointment availability and altering the clinical system to ensure capacity meets demand

Resolve problems/complaints with staff and patients and escalate to the Practice Manager as and when appropriate

Responsible for completion of the monthly PPA immunisation claims

Responsible for in house recall system

Responsible for summarising of records

Responsible for managing GPR/F2/Students

Lead on improvement

Lead on IT/Digital services

Information Governance Lead

Job description

Job responsibilities

Line management of the reception, secretarial and administration staff

Dealing with any escalated patient or reception queries

Production of agreed rotas

Conducting staff appraisals for the reception team, recording sickness, approving and recording annual leave of reception/admin teams

Ensuring the rotas are uploaded to the clinical system

Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner

Monitoring of appointment availability and altering the clinical system to ensure capacity meets demand

Resolve problems/complaints with staff and patients and escalate to the Practice Manager as and when appropriate

Responsible for completion of the monthly PPA immunisation claims

Responsible for in house recall system

Responsible for summarising of records

Responsible for managing GPR/F2/Students

Lead on improvement

Lead on IT/Digital services

Information Governance Lead

Person Specification

Qualifications

Essential

  • Experience working in primary care.
  • Experience managing reception or administrative teams.
  • Strong communication and interpersonal skills.
  • Ability to manage difficult conversations and patient concerns.
  • Strong organisational and problem-solving skills.
  • Good IT skills (Systmone & Microsoft Office).
  • Ability to prioritise workload and lead under pressure.

Desirable

  • Leadership or management qualification.
  • Experience improving patient access or service delivery
Person Specification

Qualifications

Essential

  • Experience working in primary care.
  • Experience managing reception or administrative teams.
  • Strong communication and interpersonal skills.
  • Ability to manage difficult conversations and patient concerns.
  • Strong organisational and problem-solving skills.
  • Good IT skills (Systmone & Microsoft Office).
  • Ability to prioritise workload and lead under pressure.

Desirable

  • Leadership or management qualification.
  • Experience improving patient access or service delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fenham Hall Medical Group

Address

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD


Employer's website

https://www.fenhamhallmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Fenham Hall Medical Group

Address

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD


Employer's website

https://www.fenhamhallmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Christine Ramsey

c.ramsey@nhs.net

07879555984

Details

Date posted

30 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0865-26-0001

Job locations

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD


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