Job summary
We are looking for an organised, proactive, and motivated Assistant Practice Manager to join our friendly and supportive team at High Street Surgery in Cheslyn Hay. This is a varied and rewarding role supporting the day-to-day running of the practice across both sites, working closely with the Practice Manager to ensure smooth, efficient operations.
You will play a key role in areas such as finance, rota management, IT systems, and quality improvement, while also helping to support and develop a positive and committed team. The role includes deputising for the Practice Manager when required and contributing to the ongoing development of practice services.
We are a well-established, patient-focused practice with a strong team ethos, and we pride ourselves on creating a welcoming, professional environment where staff are valued and supported. This is an excellent opportunity for someone looking to develop their management career within primary care.
Main duties of the job
The Assistant Practice Manager will support the efficient day-to-day running of the practice, working closely with the Practice Manager across both sites. The role includes overseeing administrative processes, supporting staff rotas, and lead on finance tasks such as claims and income monitoring. You will provide support with IT systems, data quality, and reporting, while contributing to QOF delivery and overall service performance. The post-holder will also help ensure compliance with policies, support audits and service improvement, and deputise for the Practice Manager when required.
About us
High Street Surgery is a well-established and forward-thinking GP practice based in Cheslyn Hay, providing high-quality, patient-centred care to our local community across two sites. Our multidisciplinary team includes 2 GP Partners, an Advanced Nurse Practitioner, Practice Nurses, a Healthcare Assistant, a Phlebotomist, and a dedicated administrative team who work closely together to deliver safe and effective services.
We pride ourselves on being a supportive and collaborative workplace, where staff are encouraged to develop, share ideas, and contribute to the ongoing success of the practice. We are committed to continuous improvement and are always looking for ways to enhance patient care and staff experience, offering training and development opportunities to help our team grow.
Job description
Job responsibilities
Assistant Practice Manager High Street Surgery, Cheslyn Hay
Hours: 21 hours per week Reports to: Practice Manager
Job Summary
The Assistant Practice Manager will support the Practice Manager in the day-to-day running of the practice across both sites, with a primary focus on financial management and performance. The role involves ensuring accurate financial processes, maximising income, and supporting efficient operational delivery, while contributing to a high standard of patient service.
Main Duties
- Lead on financial administration, including monitoring income, expenditure, and maintaining accurate financial records.
- Manage and submit CQRS data, service claims, and invoices, ensuring accuracy and timeliness.
- Reconcile income streams, including GMS statements and payments, and resolve discrepancies with relevant organisations.
- Monitor claims and payment status, identifying opportunities to maximise practice income.
- Support budget monitoring, purchasing, and ensuring value for money.
- Assist with QOF processes, including recall systems, coding accuracy, and performance monitoring.
- Support rota management, staff coordination, and administrative processes as required.
- Provide support with data reporting and IT systems where needed.
- Assist in maintaining compliance with practice policies and procedures.
- Support the organisation of practice initiatives, including vaccination programmes.
- Deputise for the Practice Manager when required.
Organisation Overview
High Street Surgery is a well-established GP practice based in Cheslyn Hay, delivering high-quality care to our local community across two sites. Our multidisciplinary team includes 2 GP Partners, an Advanced Nurse Practitioner, Practice Nurses, a Healthcare Assistant, a Phlebotomist, and a dedicated administrative team. We pride ourselves on a supportive, team-focused environment where staff are valued and encouraged to develop.
Confidentiality
The post-holder must maintain strict confidentiality at all times, ensuring that patient, staff, and practice information is handled securely and in line with data protection and information governance policies.
Health & Safety
The post-holder will comply with all health & safety and infection control policies, ensuring safe working practices and reporting any risks or hazards promptly.
Equality & Diversity
The post-holder will support equality, diversity, and inclusion, treating patients, colleagues, and visitors with dignity and respect.
Personal & Professional Development
The post-holder will participate in appraisal, training, and continuous professional development, maintaining up-to-date knowledge and skills.
Quality & Governance
The post-holder will contribute to audit, quality improvement, and service development, supporting high standards of care and performance.
Communication
The post-holder will communicate effectively with colleagues, patients, and external organisations, supporting a professional working environment.
Contribution to Services
The post-holder will apply practice policies and support service delivery, contributing to the ongoing development and financial sustainability of the practice.
Job description
Job responsibilities
Assistant Practice Manager High Street Surgery, Cheslyn Hay
Hours: 21 hours per week Reports to: Practice Manager
Job Summary
The Assistant Practice Manager will support the Practice Manager in the day-to-day running of the practice across both sites, with a primary focus on financial management and performance. The role involves ensuring accurate financial processes, maximising income, and supporting efficient operational delivery, while contributing to a high standard of patient service.
Main Duties
- Lead on financial administration, including monitoring income, expenditure, and maintaining accurate financial records.
- Manage and submit CQRS data, service claims, and invoices, ensuring accuracy and timeliness.
- Reconcile income streams, including GMS statements and payments, and resolve discrepancies with relevant organisations.
- Monitor claims and payment status, identifying opportunities to maximise practice income.
- Support budget monitoring, purchasing, and ensuring value for money.
- Assist with QOF processes, including recall systems, coding accuracy, and performance monitoring.
- Support rota management, staff coordination, and administrative processes as required.
- Provide support with data reporting and IT systems where needed.
- Assist in maintaining compliance with practice policies and procedures.
- Support the organisation of practice initiatives, including vaccination programmes.
- Deputise for the Practice Manager when required.
Organisation Overview
High Street Surgery is a well-established GP practice based in Cheslyn Hay, delivering high-quality care to our local community across two sites. Our multidisciplinary team includes 2 GP Partners, an Advanced Nurse Practitioner, Practice Nurses, a Healthcare Assistant, a Phlebotomist, and a dedicated administrative team. We pride ourselves on a supportive, team-focused environment where staff are valued and encouraged to develop.
Confidentiality
The post-holder must maintain strict confidentiality at all times, ensuring that patient, staff, and practice information is handled securely and in line with data protection and information governance policies.
Health & Safety
The post-holder will comply with all health & safety and infection control policies, ensuring safe working practices and reporting any risks or hazards promptly.
Equality & Diversity
The post-holder will support equality, diversity, and inclusion, treating patients, colleagues, and visitors with dignity and respect.
Personal & Professional Development
The post-holder will participate in appraisal, training, and continuous professional development, maintaining up-to-date knowledge and skills.
Quality & Governance
The post-holder will contribute to audit, quality improvement, and service development, supporting high standards of care and performance.
Communication
The post-holder will communicate effectively with colleagues, patients, and external organisations, supporting a professional working environment.
Contribution to Services
The post-holder will apply practice policies and support service delivery, contributing to the ongoing development and financial sustainability of the practice.
Person Specification
Qualifications
Essential
- Applicants should have experience working in an administrative or supervisory role within a healthcare or similar setting, with a good understanding of practice operations. Strong organisational and time management skills are essential, along with the ability to prioritise workload and work to deadlines in a busy environment. Candidates must demonstrate excellent communication and interpersonal skills and be able to work effectively both independently and as part of a team. Experience supporting financial processes such as invoicing, claims, or budget monitoring is required, along with good IT skills and confidence using clinical systems or databases. Applicants should have an understanding of confidentiality, data protection, and governance requirements, and a willingness to learn, adapt, and support the ongoing development of practice services.
Desirable
- It is desirable for applicants to have previous experience working within UK primary care or General Practice, with knowledge of systems such as EMIS and CQRS. Experience supporting QOF, clinical audits, or service improvement initiatives would be advantageous. Familiarity with rota management, staff supervision, and HR processes is also beneficial. Candidates with experience in financial reconciliation, claims management, or working with ICBs and external agencies would be well suited to the role. A proactive approach, with the ability to identify opportunities for improvement and contribute to the ongoing development of services, is highly desirable.
Experience
Essential
- Applicants must have experience working in an administrative or supervisory role, ideally within a healthcare or similar environment. They should have experience supporting the day-to-day running of a service, including managing workload, prioritising tasks, and meeting deadlines. Experience in handling financial processes such as invoicing, claims, or monitoring income and expenditure is essential. Candidates must also have experience using IT systems and databases, along with experience working collaboratively within a team and communicating effectively with a range of stakeholders.
Desirable
- It is desirable for applicants to have experience working within UK primary care or General Practice, including familiarity with systems such as EMIS or CQRS. Experience supporting QOF, clinical audits, or service development initiatives would be advantageous. Previous experience with rota management, staff supervision, or HR processes is also beneficial. Candidates with experience liaising with external organisations such as ICBs or working within a Primary Care Network would be well suited to the role.
Person Specification
Qualifications
Essential
- Applicants should have experience working in an administrative or supervisory role within a healthcare or similar setting, with a good understanding of practice operations. Strong organisational and time management skills are essential, along with the ability to prioritise workload and work to deadlines in a busy environment. Candidates must demonstrate excellent communication and interpersonal skills and be able to work effectively both independently and as part of a team. Experience supporting financial processes such as invoicing, claims, or budget monitoring is required, along with good IT skills and confidence using clinical systems or databases. Applicants should have an understanding of confidentiality, data protection, and governance requirements, and a willingness to learn, adapt, and support the ongoing development of practice services.
Desirable
- It is desirable for applicants to have previous experience working within UK primary care or General Practice, with knowledge of systems such as EMIS and CQRS. Experience supporting QOF, clinical audits, or service improvement initiatives would be advantageous. Familiarity with rota management, staff supervision, and HR processes is also beneficial. Candidates with experience in financial reconciliation, claims management, or working with ICBs and external agencies would be well suited to the role. A proactive approach, with the ability to identify opportunities for improvement and contribute to the ongoing development of services, is highly desirable.
Experience
Essential
- Applicants must have experience working in an administrative or supervisory role, ideally within a healthcare or similar environment. They should have experience supporting the day-to-day running of a service, including managing workload, prioritising tasks, and meeting deadlines. Experience in handling financial processes such as invoicing, claims, or monitoring income and expenditure is essential. Candidates must also have experience using IT systems and databases, along with experience working collaboratively within a team and communicating effectively with a range of stakeholders.
Desirable
- It is desirable for applicants to have experience working within UK primary care or General Practice, including familiarity with systems such as EMIS or CQRS. Experience supporting QOF, clinical audits, or service development initiatives would be advantageous. Previous experience with rota management, staff supervision, or HR processes is also beneficial. Candidates with experience liaising with external organisations such as ICBs or working within a Primary Care Network would be well suited to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
