Job summary
Are you up for a challenge? We are a very busy, forward thinking Practice looking to expand their patient service team. As part of this team you will be key in ensuring patients receive an exemplary
level of customer service when using the Practice, whilst managing high patient demand effectively. If you enjoy customer interaction and talking to people then look no further. You will liaise with patients, Doctors, Pharmacists, Nurse's, Hospitals and other professional bodies. Being able to multi task is important along with a calm, patient and friendly personality.
Main duties of the job
You will be responsible for the following;
Using Care Navigation to signpost patients to the most appropriate person/appointment
To deliver an exemplary level of patient care whilst embracing our value of being Happy to Help and to ensure efficient and effective administration of
patient records. Use SystmOne to book appointments, communications with patients verbally, face to
face or electronically using PATCHs. Problem Solving
Booking patient transport
Repeat prescription ordering, drafting letters and raising invoices, cash Handling, Insurance reports
Front of House duties, communicate regularly and effectively with outside
agencies and ensure the Building is secure.
About us
We are a modern, efficient practice in North Leeds, providing care to over 14,000 patients. Our aim is to provide personal, high quality services using a team of different health care professionals, not just GP's and nurses. We also have direct access physiotherapists (MSK), mental health specialists (Healthy Minds), Social Care advisors (Patient Liaison) and we run a specialist clinic in Dermatology for NHS referrals.
Our patient services team is managed by the Operation Manager along with supervisors. We have male and female salaried Doctors, along with a Nurse and Healthcare Team.
In the role you will be required to open the practice in the morning at
7.30am and ensure the practice is secure at the end of the day on a Wednesday
& Thursday evenings. There is a requirement to cover a range of shifts
during the week which includes 7:30am starts & evening work till 8pm. Our general opening hours are Monday, Wednesday, Friday 08:00-18:00, Wednesday & Thursday 08:00-20:00
Job description
Job responsibilities
Job Description Patient Services Assistant
Reporting to
Practice Manager & Patient Services Supervisors
Areas of
Responsibility:
Dealing with patients
To be
polite & courteous at all times to patients and visitors to the surgery and
deal with their requests efficiently both face to face and over the telephone
Respect and maintain patients privacy, dignity
and confidentiality at all times
Keep patients informed if their appointment time
will be delayed
Manage the reception front desk and checking in screen
to ensure patients have checked in for their appointment
Signposting patients to the most appropriate
person and communicating with the Duty Clinician throughout the day
Registering of patients new or temporary
Deal with any requests for visits before or
after surgery, record details according to the protocol and pass emergency
visits onto the Duty Clinician as per protocol
Print off home visit summary for patients home
visits and care home visits
Take messages for the clinicians and make calls
on behalf of the clinicians
Book patient transport
Deal with patient requests for results &
repeat prescription ordering
Calling 999 in an emergency situation
Cash Handling
I.T
Correct use of SystmOne and patient record
accessing
Action tasks
To send and action emails to patients, staff
& other healthcare professionals
Photocopy/scanning of letters, treatment advice
notes (TAN) and attaching to patient records
Use eReception for patient queries and
transferring of notes into the patient records. Respond to eReception queries
using practice protocols
IT problem solving and reporting of issues to
the relevant person(s)
Administration
Following practice protocols for the opening of
post, record creation and returns and other administration duties as requested
Change of patient details on SystmOne
Preparing of Insurance reports and the redacting
of information
Working to GDPR protocols and procedures
Drafting of letters and sending of referrals at
the clinician request
Participate in staff and educational meetings
Security
Open up the practice each morning and ensure the
practice is securely closed at the end of the day
Ensure patient information is securely stored
away
Reporting of safeguarding issues to the
safeguarding lead
Job description
Job responsibilities
Job Description Patient Services Assistant
Reporting to
Practice Manager & Patient Services Supervisors
Areas of
Responsibility:
Dealing with patients
To be
polite & courteous at all times to patients and visitors to the surgery and
deal with their requests efficiently both face to face and over the telephone
Respect and maintain patients privacy, dignity
and confidentiality at all times
Keep patients informed if their appointment time
will be delayed
Manage the reception front desk and checking in screen
to ensure patients have checked in for their appointment
Signposting patients to the most appropriate
person and communicating with the Duty Clinician throughout the day
Registering of patients new or temporary
Deal with any requests for visits before or
after surgery, record details according to the protocol and pass emergency
visits onto the Duty Clinician as per protocol
Print off home visit summary for patients home
visits and care home visits
Take messages for the clinicians and make calls
on behalf of the clinicians
Book patient transport
Deal with patient requests for results &
repeat prescription ordering
Calling 999 in an emergency situation
Cash Handling
I.T
Correct use of SystmOne and patient record
accessing
Action tasks
To send and action emails to patients, staff
& other healthcare professionals
Photocopy/scanning of letters, treatment advice
notes (TAN) and attaching to patient records
Use eReception for patient queries and
transferring of notes into the patient records. Respond to eReception queries
using practice protocols
IT problem solving and reporting of issues to
the relevant person(s)
Administration
Following practice protocols for the opening of
post, record creation and returns and other administration duties as requested
Change of patient details on SystmOne
Preparing of Insurance reports and the redacting
of information
Working to GDPR protocols and procedures
Drafting of letters and sending of referrals at
the clinician request
Participate in staff and educational meetings
Security
Open up the practice each morning and ensure the
practice is securely closed at the end of the day
Ensure patient information is securely stored
away
Reporting of safeguarding issues to the
safeguarding lead
Person Specification
Qualifications
Essential
- Grade A-C in English & Maths
Working Hours
Essential
- In the role you will be required to open the practice in the morning at 7.30am and ensure the practice is secure at the end of the day on a Wednesday & Thursday evenings. There is a requirement to cover a range of shifts during the week which includes 7:30am starts & evening work till 8.30pm
Desirable
- Ideal candidate would have an understanding / use;
- IT
- Email
- Telephone skills
Experience
Essential
- You must be able to work until 18:00 on a Friday.
- Whilst previous experience of working in a GP Practice or in a Healthcare environment is desirable, it is more important that the successful applicant will be able to demonstrate a high standard of patient care and positive attitude with a willingness to learn. Knowledge of computer systems would be advantageous, however full training on our clinical system (SystmOne) will be given.
Desirable
- Customer Service Skills / Qualification
Person Specification
Qualifications
Essential
- Grade A-C in English & Maths
Working Hours
Essential
- In the role you will be required to open the practice in the morning at 7.30am and ensure the practice is secure at the end of the day on a Wednesday & Thursday evenings. There is a requirement to cover a range of shifts during the week which includes 7:30am starts & evening work till 8.30pm
Desirable
- Ideal candidate would have an understanding / use;
- IT
- Email
- Telephone skills
Experience
Essential
- You must be able to work until 18:00 on a Friday.
- Whilst previous experience of working in a GP Practice or in a Healthcare environment is desirable, it is more important that the successful applicant will be able to demonstrate a high standard of patient care and positive attitude with a willingness to learn. Knowledge of computer systems would be advantageous, however full training on our clinical system (SystmOne) will be given.
Desirable
- Customer Service Skills / Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
