Job responsibilities
Receptionist
Job Description
Title: Receptionist
Accountable To: Practice
Manager
Responsible for: Providing
a good standard of
service to the patients in line with directives laid down by the partners and
practice manager.
Overall job purpose: To
ensure the provision of an efficient and compassionate service to the patients. To work as an
effective and efficient team member to provide this service.
Main responsibilities:
• To open doors at the beginning of each
Surgery and lock up at the end of each session
• To activate Jayex Board and switch off at
end of session
·
To activate and set up the Patient
Check in screen at commencement of the day and turn it off at the end of the
day
• To ensure that the correct Doctors’ names
are on the consulting room doors (and on the board in the waiting room where
applicable)
• To check in patients (and give them the
correct number where applicable)
• To make appointments over the telephone and
personally
• To maintain the Appointment Book
(computerised appointment log)
• To deal with some general telephone
enquiries
• To deal with New Patient Registration forms
and Temporary Residents forms
• To hand out prescriptions after checking
name and address of patient
• To take in and record fees for various
private treatments
• To use the computer to check records, and
enter information on the computer as appropriate
• To cover other Receptionists’ holidays as
per rota, potentially including some duties at the other sites
·
Admin duties such as EDN, WSD, mail manager chase ups,
Open Exeter etc as required by the role being undertaken
·
To check electronic results on Mail
Administrator and deal with any that are unmatched and unfiled. Deal with results that are one month old.
• To make tea and coffee for Doctors and
staff when time permits
• To leave the reception area tidy and ready
for incoming colleagues
• To learn and implement new procedures as
appropriate
• To work together with the other staff to
ensure the smooth running of the practice.
• The duties listed above may change in the
light of developments within the practice and are subject to review.
Implementation of any changes will be by mutual consent.
• Attend practice staff meetings as requested
and whenever possible
Other
general duties may include:
• To open, date stamp and sort the post
• To get out patients notes as required.
• To file notes, results and letters and
clear scanning folder
Scanning
is an integral part of the reception role:
Responsible for: The accurate insertion of correspondence into
patients notes.
Main responsibilities:
- Scanning documents accurately
and inserting them into the correct patient’s records, read coding them as
appropriate
- Liaising with the secretarial
staff to ensure input of x ray and ultrasound results
- General duties as required
Job description drawn up on: 18th August 2000, Revised 20th July 2021
Reviewable: Annually
or as required by changes to the role
