Care Coordinator

Job description

Job responsibilities

Working with the primary care team, identify cohorts of patients who require annual reviews.

Contact and work with these patients to organise review appointments

Be responsible for improving healthcare outcomes across the PCN by helping to lead Quality and Outcomes Framework (QOF) work in the practices

Assist the patient to navigate and progress through the relevant pathways, processes and systems, answering patient questions, making phone-calls, appointments, arrangements for care, liaising with professionals, service personnel and wider stakeholders

Implement a process for safety-netting at the practice, so patients are followed up effectively

Implement new pathways for effective follow-up of patients with Long Term Conditions

Work with the other PCN Care Coordinators to share learning and best practice

Build and maintain effective relationships with the practice teams and PCN staff

Collate patient data with best practice and upload and regularly update the patient record

Be responsible for improving healthcare outcomes across the PCN by helping to lead Quality and Outcomes Framework (QOF) work in the practices

Create, amend and use searches within the clinical system to identify cohorts of patients

Create, amend and produce letter/text templates for the individual practices.

Produce protocols and spreadsheets to provide audit

Organise and participate in Practice management, reception and PCN Meetings

Person Specification

Qualifications

Desirable

• GCSE Grade A to C in English and Maths
• NVQ Level 2 in a relevant field

Knowledge and Skills

Essential

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Intermediate IT competence in Microsoft Office
• Able to deal with patients sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload
• Excellent motivational and influencing skills
• Excellent negotiating skills
• Car user (to travel across more than one GP practice)

Desirable

• Evidence of excellent knowledge of Microsoft Office
• Experience providing advice/signposting to users
• Analytical skills and ability to interpret information and present it in a clear and concise manner

Experience

Essential

• Experience in health or social care profession
• Knowledge of primary care
• Understanding of service user confidentiality
• Experience in use of databases
• Experience of administrative duties

Desirable

• Experience of the Quality Outcome Framework
• Experience of Enhanced Services
• Knowledge of medical terminology
• Experience of working in an NHS or social care organisation
• Understanding of health and social care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Coastal PCN

Address

233A Brook Lane

Sarisbury Green

Southampton

Hampshire

SO31 7DQ

Employer's website

https://www.brooklanesurgery.co.uk/Home (Opens in a new tab)