Job summary
Are you an inspiring and experienced leader ready to make a real difference in primary care?
Hanham Health is looking for a dynamic Senior Practice Manager to join our forward-thinking organisation and lead the delivery of high-quality services across our four GP practices: Hanham, Oldland, Almondsbury and Pilning.
This is a pivotal senior leadership role for an accomplished professional with a strong background in Primary Care or the NHS, and a proven track record of leading multidisciplinary teams within complex healthcare environments. You will play a vital part in shaping the future of our services, ensuring our practices run safely, efficiently and effectively, while delivering excellent patient care and maintaining the highest standards of governance and compliance.
Working closely with our Partners and senior leadership team, you will drive strategic development across all sites, champion staff wellbeing, and support strong financial and operational performance. If you are a confident leader with a passion for innovation, collaboration and improving patient outcomes, we would love to hear from you.
Main duties of the job
The Senior Practice Manager will provide strategic and operational leadership across four GP practices, ensuring the safe, effective and high-quality delivery of services for patients. The post-holder will lead multidisciplinary teams, promoting a positive, inclusive and high-performing culture while maintaining strong governance, risk management and compliance with CQC, NHS and legislative standards.
They will oversee the coordination of clinical and operational services, supporting team leads with workforce planning, service development and performance improvement, and driving a culture of continuous learning, safety and quality. The role includes accountability for financial oversight, working closely with the business manager to manage budgets, contracts, income streams and reporting requirements such as QOF and enhanced services, while identifying opportunities to improve efficiency and sustainability.
The Senior Practice Manager will lead on workforce management, including performance, development, wellbeing and retention, ensuring safe staffing levels across all sites. They will also build and maintain strong external relationships, acting as a key point of contact for system partners including NHSE, ICB and PCN, representing the practices at external forums and supporting collaborative working to enhance patient care and service delivery.
About us
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over four sites Hanham Surgery and Oldland Surgery,Almondsbury Surgery and Pilning Surgery. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.
We invest heavily in our team members and training opportunities are encouraged.
Job description
Job responsibilities
Key Responsibilities
Strategic & Operational Leadership
- Lead the day-to-day operational management of Hanham, Oldland, Almondsbury and Pilning practices
- Ensure safe, high-quality service delivery across clinical and operational teams
- Provide visible leadership to multidisciplinary teams, fostering a positive, inclusive and high-performing culture
- Lead on governance, risk management, quality improvement and compliance with CQC, NHS and UK legislation
- Act as the focal point for inspections and external scrutiny
Service Oversight
- Ensure effective coordination between clinical and operational teams
- Support team leads with service planning, workforce deployment and performance improvement
- Promote quality, safety, learning and continuous improvement across services
- Champion ED&I, SHEF, confidentiality, safeguarding and patient safety
Financial, Contractual & Performance Management
- Oversight of financial budgets across all four practices (working with the business manager)
- Oversight of contracts, claims, enhanced services and income streams
- Oversee submission of QOF, enhanced services and other reporting requirements
- Identify opportunities to improve efficiency, sustainability and service delivery
People Management & Workforce Development
- Lead and manage multidisciplinary teams across multiple sites
- Manage the salaried GP workforce in collaboration with the head of nursing who is responsible for return to work interviews, rota issues and compliance.
- Performance management including appraisals, development, capability and disciplinary processes
- Support learning and development for clinical and non-clinical staff
- Promote staff wellbeing, engagement and retention
- Maintain safe staffing levels and workforce planning
External Relationships & Partnership Working
- Act as primary point of contact for NHSE, ICB, PCN, community services and suppliers
- Deputise for the Partners at internal and external meetings
- Oversee the Patient Participation Group
- Represent the practices at relevant external forums
- Support and participate in shared learning and system-wide initiatives
Job description
Job responsibilities
Key Responsibilities
Strategic & Operational Leadership
- Lead the day-to-day operational management of Hanham, Oldland, Almondsbury and Pilning practices
- Ensure safe, high-quality service delivery across clinical and operational teams
- Provide visible leadership to multidisciplinary teams, fostering a positive, inclusive and high-performing culture
- Lead on governance, risk management, quality improvement and compliance with CQC, NHS and UK legislation
- Act as the focal point for inspections and external scrutiny
Service Oversight
- Ensure effective coordination between clinical and operational teams
- Support team leads with service planning, workforce deployment and performance improvement
- Promote quality, safety, learning and continuous improvement across services
- Champion ED&I, SHEF, confidentiality, safeguarding and patient safety
Financial, Contractual & Performance Management
- Oversight of financial budgets across all four practices (working with the business manager)
- Oversight of contracts, claims, enhanced services and income streams
- Oversee submission of QOF, enhanced services and other reporting requirements
- Identify opportunities to improve efficiency, sustainability and service delivery
People Management & Workforce Development
- Lead and manage multidisciplinary teams across multiple sites
- Manage the salaried GP workforce in collaboration with the head of nursing who is responsible for return to work interviews, rota issues and compliance.
- Performance management including appraisals, development, capability and disciplinary processes
- Support learning and development for clinical and non-clinical staff
- Promote staff wellbeing, engagement and retention
- Maintain safe staffing levels and workforce planning
External Relationships & Partnership Working
- Act as primary point of contact for NHSE, ICB, PCN, community services and suppliers
- Deputise for the Partners at internal and external meetings
- Oversee the Patient Participation Group
- Represent the practices at relevant external forums
- Support and participate in shared learning and system-wide initiatives
Person Specification
Experience
Essential
- Primary Care experience
- Minimum 3 years experience in Primary Care
- Experience of managing multidisciplinary teams
- Experience of working in a healthcare setting and with the general public
- Experience of performance management, staff development and HR processes
- Experience of governance, quality, compliance and regulatory frameworks
- Knowledge of all aspects of Primary Care operations, including clinical and operational teams, contracts, claims and financial oversight
- Understanding of safeguarding adults and children
Desirable
- NHS / General Practice leadership experience
- Experience of leading service development or transformation project
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy
- Relevant clinical qualification and professional registration
Desirable
- Business Experience
- Leadership / management qualification
- Associate Member of IGPM (working towards full membership)
- HR Experience
Person Specification
Experience
Essential
- Primary Care experience
- Minimum 3 years experience in Primary Care
- Experience of managing multidisciplinary teams
- Experience of working in a healthcare setting and with the general public
- Experience of performance management, staff development and HR processes
- Experience of governance, quality, compliance and regulatory frameworks
- Knowledge of all aspects of Primary Care operations, including clinical and operational teams, contracts, claims and financial oversight
- Understanding of safeguarding adults and children
Desirable
- NHS / General Practice leadership experience
- Experience of leading service development or transformation project
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy
- Relevant clinical qualification and professional registration
Desirable
- Business Experience
- Leadership / management qualification
- Associate Member of IGPM (working towards full membership)
- HR Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
