Go back
Hanham Health

Receptionist

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team, and hold regular team meetings, 1-2-1 support, training and development opportunities.

Main duties of the job

  • Telephone Support answer and deal with patient calls.
  • IT EMIS, NHS Mail, Anima - dealing with patients requests submitted electronically.
  • Front desk Greeting patients and consulting with members of the practice team.

  • Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.

  • Answer and ensure all calls are answered professionally.
  • Registration of new patients.
  • Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or receive a high volume of applications.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire this role is predominantly based across our Pilning Surgery & Almondsbury Surgery sites. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

Details

Date posted

14 May 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-26-0003

Job locations

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

United Kingdom


Pilning Surgery

Northwick Road

Pilning

BRISTOL

BS35 4JF

United Kingdom


Job description

Job responsibilities

As part of our Reception Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Pay: £12.75 per hour

Expected hours: The surgeries are both open between 08:00 - 18:30.Hours are negotiable, but Monday / Tuesday working is required - please note you must be flexible.

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking

  • Sick pay
  • Store discount

Schedule: Monday to Friday

Work Location: In person. Based across our Pilning and Almondsbury surgeries.

Application deadline: 28 May 2026

Job description

Job responsibilities

As part of our Reception Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Pay: £12.75 per hour

Expected hours: The surgeries are both open between 08:00 - 18:30.Hours are negotiable, but Monday / Tuesday working is required - please note you must be flexible.

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking

  • Sick pay
  • Store discount

Schedule: Monday to Friday

Work Location: In person. Based across our Pilning and Almondsbury surgeries.

Application deadline: 28 May 2026

Person Specification

Qualifications

Essential

  • GCSE's

Experience

Essential

  • Previous customer service experience preferable

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • GCSE's

Experience

Essential

  • Previous customer service experience preferable

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

United Kingdom


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hanham Health

Address

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

United Kingdom


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Paula Miles

paula.miles@nhs.net

01454205082

Details

Date posted

14 May 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-26-0003

Job locations

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

United Kingdom


Pilning Surgery

Northwick Road

Pilning

BRISTOL

BS35 4JF

United Kingdom


Privacy notice

Hanham Health's privacy notice (opens in a new tab)