Job summary
Candidates will need to be a team player with a passion for giving
excellent customer service.
Phone and reception experience, a good level of keyboard / IT skills and
the ability to demonstrate a good command of spoken and written English are essential for
the above position.
Previous experience gained within
the NHS, along with a working knowledge of EMIS and medical terminology is preferred.
Some early morning / evening work will
be required along with the occasional Saturday.
Main duties of the job
- The main focus of the role is to manage the throughput of patients on behalf of the practice; to manage as appropriate the appointments for all clinical staff either face-to-face or by telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
About us
Tyntesfield
Medical Group in North Somerset is a 12 Partner General Practice with a patient
list size currently of around 33,000 split across four sites: Tower House
Medical Centre, Brockway Medical Centre, Backwell Medical Centre, and Long
Ashton Surgery.
We
are a friendly and accessible team providing excellent healthcare in our
community. We provide a professional, safe supportive and efficient
working environment for everyone in the practice. We are a forward-thinking organisation with a
strong emphasis on teamwork and patient-centred care.
Job description
Job responsibilities
- Opening up / locking-up of Practice premises and
maintaining security in accordance with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Processing
inbound and outbound telephone requests for appointments, visits and telephone
- consultations
and ensuring callers are directed to the appropriate healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Arranging
recall of patients e.g. annual reviews
- Filing and
retrieving paper records
- Liaise with the prescription hub in order to process repeat prescriptions
in accordance with Practice guidelines
- Computer data entry / data allocation and collation;
processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
- Scan
documents
- Manage the charges for non NHS work undertaken by the
practice including taking payment by cash / cheque / card
- Ensure
tasks work cleared daily
- Efficiently
communicate and handover information to colleagues at the end of your shift
- Providing
clerical assistance to Practice and associated NHS staff
- Ordering, re-ordering and monitoring of stationery and
other supplies in accordance with Practice guidelines
- Provision of refreshments for staff and visitors as
required, loading and emptying the dishwasher and keeping the kitchen area
clean and tidy
- Keeping
the reception area, noticeboards and leaflet dispensers tidy and free from
obstructions and clutter
- Any
other duties as reasonably requested
- Mentoring
of new staff in induction programme
- To participate in mandatory training, IPDR, and personal development
plans to learn new skills as part of self-development
- Cleaning of
reception area
- Entering BP results onto the clinical system
Job description
Job responsibilities
- Opening up / locking-up of Practice premises and
maintaining security in accordance with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Processing
inbound and outbound telephone requests for appointments, visits and telephone
- consultations
and ensuring callers are directed to the appropriate healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Arranging
recall of patients e.g. annual reviews
- Filing and
retrieving paper records
- Liaise with the prescription hub in order to process repeat prescriptions
in accordance with Practice guidelines
- Computer data entry / data allocation and collation;
processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
- Scan
documents
- Manage the charges for non NHS work undertaken by the
practice including taking payment by cash / cheque / card
- Ensure
tasks work cleared daily
- Efficiently
communicate and handover information to colleagues at the end of your shift
- Providing
clerical assistance to Practice and associated NHS staff
- Ordering, re-ordering and monitoring of stationery and
other supplies in accordance with Practice guidelines
- Provision of refreshments for staff and visitors as
required, loading and emptying the dishwasher and keeping the kitchen area
clean and tidy
- Keeping
the reception area, noticeboards and leaflet dispensers tidy and free from
obstructions and clutter
- Any
other duties as reasonably requested
- Mentoring
of new staff in induction programme
- To participate in mandatory training, IPDR, and personal development
plans to learn new skills as part of self-development
- Cleaning of
reception area
- Entering BP results onto the clinical system
Person Specification
Personal Attributes
Essential
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Skills & Knowledge
Essential
- Customer service skills
- Good keyboard / IT skills - literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written and verbal communication skills
Desirable
- Understanding of medical terminology
- Understanding of EMIS
Qualifications
Essential
- Demonstrates a good standard of written and spoken English
Desirable
- Minimum of 3 GCSE's or equivalent Grade C/4 or above
Experience
Essential
- Experience of patient or customer service; ideally customer-facing
- Experience of working in a telephone environment
- Experience of reception work
Desirable
Person Specification
Personal Attributes
Essential
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Skills & Knowledge
Essential
- Customer service skills
- Good keyboard / IT skills - literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written and verbal communication skills
Desirable
- Understanding of medical terminology
- Understanding of EMIS
Qualifications
Essential
- Demonstrates a good standard of written and spoken English
Desirable
- Minimum of 3 GCSE's or equivalent Grade C/4 or above
Experience
Essential
- Experience of patient or customer service; ideally customer-facing
- Experience of working in a telephone environment
- Experience of reception work
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
