Job summary
Riverside Surgery is looking to recruit a permanent ARRS PART TIME Care Co-ordinator (ideally working Wednesday-Friday)who will play a key
co-ordinating role at Riverside Surgery. Care co-ordinators provide extra time,
capacity and expertise to make sure that appropriate support is made available
to patients and ensure that
their needs are addressed. They will help patients
and their families to understand, manage and utilise personal care and
support plans and contribute to increasing the number of patients with personal
health budgets in place. Care Co-ordinators will work closely with practice
staff to ensure patients receive coordinated
care, which is responsive to their needs and designed in co-operation with patients,
carers, and all supporting services.
Main duties of the job
Main Responsibilities
are to:
With the
use of Clinical Systems actively identify a caseload of patients who are in
need of a care package
Work directly with patients, their carers and advocates
in line with best practice, to develop a holistic personalised care and support
plan that brings together all the patients identified care and support needs
and reflects what matters most to them.
Support people to understand their
level of knowledge, skills and confidence when engaging with the support planning
process and managing their health and wellbeing, including the use of the
Patient Activation Measure
Help people to manage their needs
through answering queries, making and managing appointments and ensuring that
people have good quality written or verbal information to help them make
choices about their care.
Assist patients and their carers to
access support or interventions that improve their health and well being and increase
their knowledge, skills and confidence.
Assist patients and their families
to consider and record their wishes and preferrencs in regard to future care
and treatment in the event of a deterioriation when they are no longer able to
make decisions for themselves
About us
There is a vacancy for a part time Care Co-ordinator at Riverside Surgery in Evesham. This vacancy is to support other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike.
Job description
Job responsibilities
RESPONSIBLE TO: Practice Manager
PURPOSE OF THE ROLE:
Care
co-ordinators provide extra time, capacity and expertise to make sure that
appropriate support is made available to patients and ensure that their needs
are addressed. They will help patients and their families to understand, manage
and utilise personal care and support plans and contribute to increasing the
number of patients with personal health budgets in place. Care Co-ordinators
will work closely with practice staff to ensure patients receive coordinated
care, which is responsive to their needs and designed in co-operation with
patients, carers, and all supporting services.
Tackling
health inequalities is a major focus for the practice and this role will ensure
that this key priority is embedded within all work carried out by the Care
Coordinator who will be providing much needed advice and guidance to a diverse
population of patients.
This role
aims to give patients and their carers more control over their own health and
care, achieve greater collaboration between GPs and their teams and community
services, strengthen joint working with local partners, and improve health
outcomes and tackle health inequalities.
The Care
Coordinator will work as an integral part of the multi-disciplinary team
supporting patients with multiple and complex needs and their carers to take an
active and informed role within their own health care and wellbeing. They will provide a point of contact for the
patient and their family/carers. They will work closely with other services to
ensure the provision of seamless and integrated support.
Job description
Job responsibilities
RESPONSIBLE TO: Practice Manager
PURPOSE OF THE ROLE:
Care
co-ordinators provide extra time, capacity and expertise to make sure that
appropriate support is made available to patients and ensure that their needs
are addressed. They will help patients and their families to understand, manage
and utilise personal care and support plans and contribute to increasing the
number of patients with personal health budgets in place. Care Co-ordinators
will work closely with practice staff to ensure patients receive coordinated
care, which is responsive to their needs and designed in co-operation with
patients, carers, and all supporting services.
Tackling
health inequalities is a major focus for the practice and this role will ensure
that this key priority is embedded within all work carried out by the Care
Coordinator who will be providing much needed advice and guidance to a diverse
population of patients.
This role
aims to give patients and their carers more control over their own health and
care, achieve greater collaboration between GPs and their teams and community
services, strengthen joint working with local partners, and improve health
outcomes and tackle health inequalities.
The Care
Coordinator will work as an integral part of the multi-disciplinary team
supporting patients with multiple and complex needs and their carers to take an
active and informed role within their own health care and wellbeing. They will provide a point of contact for the
patient and their family/carers. They will work closely with other services to
ensure the provision of seamless and integrated support.
Person Specification
Qualifications
Desirable
- Previous GP practice experience and use of EMIS desirable but not essential as training will be provided
Knowledge Skills Qualifications and Experience
Essential
- Good general standard of education
- Full Driving License
- Working with people to empower them to become more confident and develop coping skills
- Working with people who have complex health and care needs to improve their wellbeing
- Experience of working in a dynamic and creative way, solving problems and prioritising work
- Maintaining accurate, up to date records of activities and interventions
- Experience of working in a health and/or social care setting
- Good communication and interpersonal skills
- Ability to build trust and offer a holistic, solutions focused approach to individual issues
- Able to network and build effective working relationships
- Strong influencing skills and the confidence to constructively challenge to effect change
- Able to work on own initiative and manage own time
- Excellent organisational skills and an ability to prioritise workload
- Maintaining boundaries and ensuring clarity and understanding of the role
- Ability to self-manage and be creative in your approach to problem solving
- Person centred approaches
- Health care systems and processes
- Local primary care health services and support, both statutory and third sector
- Safeguarding, confidentiality and GDPR
- Issues affecting the lives of adults facing disadvantage
- Issues relating to empowerment and disempowerment
- Equal opportunities and diversity
Desirable
- Health and social care qualification
- Training around care planning and co-ordination
- Training around residential care
- Experience of working in a multi disciplinary team
- Working with people with dementia, Alzheimers or other conditions that affect their ability to communicate, and their carers and advocates
- Experience of advocating for vulnerable adults and/or people with complex needs
- Experience of Mental Capacity Issues
- Awareness of issues relating to Advance Care Planning and the ReSPECT process
- Experience of facilitating or leading change in organisations, systems or ways of working
- Monitoring and evaluating services and approaches
- Use of IT systems including EMIS, Care Notes, Microsoft office, email and database systems (external and internal) although further training will be available
Person Specification
Qualifications
Desirable
- Previous GP practice experience and use of EMIS desirable but not essential as training will be provided
Knowledge Skills Qualifications and Experience
Essential
- Good general standard of education
- Full Driving License
- Working with people to empower them to become more confident and develop coping skills
- Working with people who have complex health and care needs to improve their wellbeing
- Experience of working in a dynamic and creative way, solving problems and prioritising work
- Maintaining accurate, up to date records of activities and interventions
- Experience of working in a health and/or social care setting
- Good communication and interpersonal skills
- Ability to build trust and offer a holistic, solutions focused approach to individual issues
- Able to network and build effective working relationships
- Strong influencing skills and the confidence to constructively challenge to effect change
- Able to work on own initiative and manage own time
- Excellent organisational skills and an ability to prioritise workload
- Maintaining boundaries and ensuring clarity and understanding of the role
- Ability to self-manage and be creative in your approach to problem solving
- Person centred approaches
- Health care systems and processes
- Local primary care health services and support, both statutory and third sector
- Safeguarding, confidentiality and GDPR
- Issues affecting the lives of adults facing disadvantage
- Issues relating to empowerment and disempowerment
- Equal opportunities and diversity
Desirable
- Health and social care qualification
- Training around care planning and co-ordination
- Training around residential care
- Experience of working in a multi disciplinary team
- Working with people with dementia, Alzheimers or other conditions that affect their ability to communicate, and their carers and advocates
- Experience of advocating for vulnerable adults and/or people with complex needs
- Experience of Mental Capacity Issues
- Awareness of issues relating to Advance Care Planning and the ReSPECT process
- Experience of facilitating or leading change in organisations, systems or ways of working
- Monitoring and evaluating services and approaches
- Use of IT systems including EMIS, Care Notes, Microsoft office, email and database systems (external and internal) although further training will be available
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.