Practice Director

Job description

Job responsibilities

Key Responsibilities

1. Strategic Leadership & Growth

• Lead the development and execution of the practices strategic plan in collaboration with the Partners.
• Monitor healthcare trends and the wider NHS landscape, identifying risks and opportunities.
• Lead practice-wide projects, change management and service developments.
• Represent the practice externally with the PCN, ICB, Federation, LMC, and other key stakeholders.
• Oversee premises development, expansion projects and strategic estates planning.
• Lead patient engagement through the Patient Participation Group and wider communication channels.

2. Financial & Business Management

• Provide full accountability for the practices financial performance.
• Oversee delivery of the GMS contract, QOF, Enhanced Services, and commissioning opportunities.
• Lead on annual contracting with NHS England and the ICB.
• Oversee accurate and timely financial reporting, budgeting, cashflow monitoring and partner drawings.
• Manage external relationships such as with accountants and banks.
• Oversee robust financial governance, VAT compliance and fraud prevention.

3. People & Organisational Leadership

• Provide visible leadership and foster a positive, high-performing culture across the organisation.
• Lead, develop, and retain the senior management team, providing oversight and direction for the wider workforce.
• Provide strategic oversight of workforce planning, recruitment, retention, appraisals and staff wellbeing, ensuring effective systems and processes are in place.
• Champion equality, diversity, and inclusion throughout the organisation.
• Ensure effective communication, consultation, and engagement are embedded across all staff groups.

4. Information, Digital & Data

• Lead the practices digital transformation and ensure modern, efficient use of IT.
• Oversee compliance with Information Governance, data protection and cyber security requirements.
• Ensure systems are in place for accurate data reporting (e.g. CQRS, GPES) and for monitoring performance across all aspects of the business including financial management, productivity and staff performance.
• Oversee the DSP Toolkit and ensure resilience through comprehensive business continuity planning.
• Work with commissioners and national programmes to secure IT investment and development.

5. Governance, Compliance & Risk

• Ensure the practice meets all CQC, NHS and statutory compliance requirements.
• Oversee robust systems for clinical governance, quality assurance and risk management.
• Ensure health & safety, infection control, and safeguarding frameworks are in place, with clear delegation and assurance.
• Lead preparation for inspections, audits and external reviews.
• Ensure policies and procedures are consistently implemented and monitored across all sites.

6. Quality Improvement & Patient Care

• Promote a culture of continuous improvement and innovation.
• Ensure services are delivered efficiently, safely and with a focus on excellent patient experience.
• Work with clinicians and managers to improve outcomes, reduce variation and implement best practice.
• Lead practice participation in national and local initiatives to enhance patient care.

Person Specification

Experience

Essential

• Significant senior management experience within NHS primary care or a comparable healthcare setting
• Comprehensive working knowledge of the GMS contract, primary care regulation and the NHS commissioning environment.
• Strong leadership skills with ability to inspire and support a diverse workforce.
• Excellent communication, influencing, and stakeholder management skills.
• Confidence in leading digital innovation and modernising systems.
• Ability to manage competing priorities and work under pressure.
• Commitment to patient-centred care and quality.
• Resilient, adaptable, and able to work with ambiguity.
• High personal integrity and professionalism.
• Flexibility to work across sites as required.
• Willingness to work occasional evenings/weekends for key meetings or events.

Desirable

• Experience of multi-site healthcare leadership.
• Evidence of successful estates development and project management.
• Formal management or leadership qualification.
• Skilled in using data and digital tools to drive decision-making.
• Ability to innovate and implement new models of care.
• Evidence of leading digital transformation or innovation in care delivery.
• Experience of large-scale collaboration in primary care.

Qualifications

Essential

• Significant senior management experience within NHS primary care or a comparable healthcare setting demonstrated through sustained responsibility for people, budgets and services.
• Comprehensive working knowledge of the GMS contract, primary care regulation and the NHS commissioning environment.
• Proven track record in financial management and strategic planning at scale, i.e. multi-million-pound budgets, multi-site operations and substantial work force.
• Strong leadership skills with ability to inspire and support a diverse workforce.
• Excellent communication, influencing, and stakeholder management skills.
• Confidence in leading digital innovation and modernising systems.
• Ability to manage competing priorities and work under pressure.
• Commitment to patient-centred care and quality.
• Resilient, adaptable, and able to work with ambiguity.
• High personal integrity and professionalism.
• Flexibility to work across sites as required.
• Willingness to work occasional evenings/weekends for key meetings or events.

Desirable

• Experience of multi-site healthcare leadership.
• Evidence of successful estates development and project management.
• Formal management or leadership qualification.
• Skilled in using data and digital tools to drive decision-making.
• Ability to innovate and implement new models of care.
• Evidence of leading digital transformation or innovation in care delivery.
• Experience of large-scale collaboration in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marlow Medical Group

Address

Victoria Road

Marlow

Buckinghamshire

SL7 1DN

Employer's website

https://www.marlowdoctors.co.uk/ (Opens in a new tab)