Job summary
Job Summary
We are seeking an enthusiastic and reliable Healthcare
Assistant at Level 2 or 3,to join our friendly and supportive General
Practice team.
The post holder will assist GPs and the
Practice Nursing Team in delivering high quality care to our practice
population. Working under the indirect supervision of the Nurse Manager,
the Healthcare Assistant will undertake a range of delegated clinical duties in
line with training and competence.
This role offers an excellent opportunity to
develop skills within primary care and work as part of a collaborative, patient focused
team.
Main duties of the job
- Undertake delegated clinical tasks in accordance with practice policies and procedures
- Support chronic disease management and health promotion activities
- Carry out routine observations and measurements
- Deliver NHS Health Checks and assist with longterm condition monitoring
- Support vaccination and immunisation programmes
- Maintain accurate and timely clinical records
- Work collaboratively with the multidisciplinary team
- Adhere to infection control, safeguarding, and health and safety requirements
Essential
- Healthcare Assistant Level 2 or Level 3
- Experience working in a healthcare setting (General Practice desirable)
- Excellent communication and interpersonal skills
- Good organisational and timemanagement skills
- Commitment to providing highquality, patientcentred care
Clinical Skills (trained or working towards):
- Blood pressure, pulse, temperature
- Height, weight, BMI
- Venepuncture
- ECG
- Peak flow & inhaler technique
- NHS Health Checks
- Diabetic checks
- Immunisations (flu, pneumococcal, shingles, nasal flu)
- Ear irrigation
- Wound care
About us
Umbrella Medical is a vibrant and expanding GP partnership delivering outstanding primary care across the Walsall area. We are passionate about providing high-quality, accessible, and patient-focused services, and were proud to hold CQC OUTSTANDING ratings in two of our practices, with a continued commitment to excellence across the group.
Our partnership brings together a diverse group of practices, including:
- Hatherton Medical Centre (formerly Lichfield Street Surgery, Sycamore House Medical Centre, and The Limes Medical Centre)
- Holland Park Surgery
- Mossley Fields Surgery
- Broadway Medical Centre
We are forwardthinking and ambitious, recognising that General Practice is evolving. We actively embrace change, innovation, and new ways of working to meet the needs of our communities while supporting our staff to thrive.
Joining Umbrella Medical means becoming part of a supportive, high-performing team where quality, collaboration, and professional development are truly valued. This is an exciting opportunity to contribute to an organisation with a strong reputation, a clear vision, and a genuine commitment to delivering exceptional care.
Job description
Job responsibilities
Umbrella Medical
JOB DESCRIPTION - Healthcare Assistant (Level 3)
Please refer to attached Job Description & Person Specification
Job description
Job responsibilities
Umbrella Medical
JOB DESCRIPTION - Healthcare Assistant (Level 3)
Please refer to attached Job Description & Person Specification
Person Specification
Experience
Essential
- At least 1 year previous experience working in a general practice or other healthcare environment
- Experience working under indirect supervision
Skills, Knowledge and Abilities
Essential
- Demonstrates an understanding of the role of healthcare assistant
- Clinical skills and competency relevant to the role e.g. phlebotomy experience
- Standard keyboard skills
- Able to make judgements where there is more than one straightforward choice of options e.g. new patient checks, urinalysis etc.
Desirable
- Following appropriate education and training has the ability to undertake the administration of influenza, B12, shingles and pneumococcal vaccines
Working Conditions
Essential
- Personal physical contact with patients
- Ability to work with high patient turnover and a pressurised environment on a daily basis
- Must be able to travel between sites and undertake occasional home visits
Communication & Verbal Skills
Essential
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
- Ability to communicate effectively via telephone or group discussion
- Good interpersonal skills
- Proven customer care skills
Personal Attributes and Other Requirements
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Demonstrates an ability to value the opinions of others
- Demonstrates high level of self-awareness, i.e. strengths and weaknesses, personal qualities and skills
- Willingness to undergo education/training for both practice and service needs
- Other Requirements
- Management and Supervision Skills:
- Responsibility for financial and physical resources:
- Participate in the care of equipment
- Ability to use resources effectively
- Undertake stock control
- Must either be Hepatitis B immune or be willing to undergo an immunization course
Physical Skills and Mental & Emotional Effort
Essential
- Manual dexterity and manipulation skills
- Ability to handle simple medical equipment, e.g. ECG machine
- Ability to assist others with the delivery of care, e.g. assisting in minor surgery
- Fitness to do the job within the manual handling policy
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events
- Ability to cope with occasional exposure to aggressive behaviour
- Ability to work with completing priorities
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers
Qualifications
Essential
- Literacy and numeracy skills
- NVQ Level 3 or working towards this or equivalent qualification
- HCA Level 2 or 3 Qualification
Desirable
- HCA Course specific to General Practice
- Up to date Basic Life Support training
- ECDL (European Computer Driving Licence)
Person Specification
Experience
Essential
- At least 1 year previous experience working in a general practice or other healthcare environment
- Experience working under indirect supervision
Skills, Knowledge and Abilities
Essential
- Demonstrates an understanding of the role of healthcare assistant
- Clinical skills and competency relevant to the role e.g. phlebotomy experience
- Standard keyboard skills
- Able to make judgements where there is more than one straightforward choice of options e.g. new patient checks, urinalysis etc.
Desirable
- Following appropriate education and training has the ability to undertake the administration of influenza, B12, shingles and pneumococcal vaccines
Working Conditions
Essential
- Personal physical contact with patients
- Ability to work with high patient turnover and a pressurised environment on a daily basis
- Must be able to travel between sites and undertake occasional home visits
Communication & Verbal Skills
Essential
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
- Ability to communicate effectively via telephone or group discussion
- Good interpersonal skills
- Proven customer care skills
Personal Attributes and Other Requirements
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Demonstrates an ability to value the opinions of others
- Demonstrates high level of self-awareness, i.e. strengths and weaknesses, personal qualities and skills
- Willingness to undergo education/training for both practice and service needs
- Other Requirements
- Management and Supervision Skills:
- Responsibility for financial and physical resources:
- Participate in the care of equipment
- Ability to use resources effectively
- Undertake stock control
- Must either be Hepatitis B immune or be willing to undergo an immunization course
Physical Skills and Mental & Emotional Effort
Essential
- Manual dexterity and manipulation skills
- Ability to handle simple medical equipment, e.g. ECG machine
- Ability to assist others with the delivery of care, e.g. assisting in minor surgery
- Fitness to do the job within the manual handling policy
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events
- Ability to cope with occasional exposure to aggressive behaviour
- Ability to work with completing priorities
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers
Qualifications
Essential
- Literacy and numeracy skills
- NVQ Level 3 or working towards this or equivalent qualification
- HCA Level 2 or 3 Qualification
Desirable
- HCA Course specific to General Practice
- Up to date Basic Life Support training
- ECDL (European Computer Driving Licence)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
