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Mendip Vale Medical Group

Access Admin Officer

The closing date is 07 December 2025

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Job summary

The team at Mendip Vale Medical Group (MVMG) delivers a Partner led service across Bristol, North Somerset and South Gloucester. Serving around 85,000 patients across 10 sites we have a high calibre workforce delivering innovative care.

MVMG are looking for a further Access Administration Officer to join our friendly team.

As an Access Admin officer your will you will support the delivery of safe and effective care of patients through the appropriate management of appointment booking templates to meet the needs and demands of patients. The role does require the sucessful candidate to start work at 7:30am.

Main duties of the job

Working as part of a team the post-holder will assist in updating appointment booking templates and the scheduling/rescheduling of appointments via direct patient contact as well as text, email etc. to ensure patients are able to access the appropriate service or healthcare professional in a courteous, efficient and effective way. You will be required to provide a high standard of patient focused service, pro-actively communicating relevant information between patients and their healthcare professional.

About us

As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

£12.64 to £15.70 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0219-25-0050

Job locations

Pudding Pie Lane

Langford

BS40 5EL


Job description

Job responsibilities

Working in conjunction with the Access Manager and wider practice team you will support the delivery of safe, effective care of patients through the appropriate management of appointment booking templates to meet the needs and demands of patients across the Groups multi-disciplinary team.

You will be responsible for ensuring that all tasks are completed in a profitable, efficient, safe and effective manner. The post-holder will effectively communicate with the wider team, supporting new ways of working through innovation.

The post-holder will also work alongside the wider Administration Officer team to provide administrative and project support across a wide range of functions as deemed necessary.

The Access Administration Officer will develop good working relationships with:

Patients, service users and customers

GP, nurses and other surgery staff

Other providers who work with the Surgery and the reports team

Job description

Job responsibilities

Working in conjunction with the Access Manager and wider practice team you will support the delivery of safe, effective care of patients through the appropriate management of appointment booking templates to meet the needs and demands of patients across the Groups multi-disciplinary team.

You will be responsible for ensuring that all tasks are completed in a profitable, efficient, safe and effective manner. The post-holder will effectively communicate with the wider team, supporting new ways of working through innovation.

The post-holder will also work alongside the wider Administration Officer team to provide administrative and project support across a wide range of functions as deemed necessary.

The Access Administration Officer will develop good working relationships with:

Patients, service users and customers

GP, nurses and other surgery staff

Other providers who work with the Surgery and the reports team

Person Specification

Experience

Essential

  • Experience of administration roles in the NHS
  • Experience / knowledge of managing demand and capacity and appointment booking systems

Qualifications

Essential

  • NVQ3 in Administration or equivalent or working towards.
  • Evidence of continued learning/personal development in relevant field
Person Specification

Experience

Essential

  • Experience of administration roles in the NHS
  • Experience / knowledge of managing demand and capacity and appointment booking systems

Qualifications

Essential

  • NVQ3 in Administration or equivalent or working towards.
  • Evidence of continued learning/personal development in relevant field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Pudding Pie Lane

Langford

BS40 5EL


Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mendip Vale Medical Group

Address

Pudding Pie Lane

Langford

BS40 5EL


Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Access Manager

Georgie Welch

georgie.welch@nhs.net

01934854723

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

£12.64 to £15.70 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0219-25-0050

Job locations

Pudding Pie Lane

Langford

BS40 5EL


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