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Ward Volunteer

Job Reference: 287-VOL-300-18

Royal Liverpool and Broadgreen University NHS Trust
Royal Liverpool and Broadgreen University Hospital Trust, Liverpool

We’re one of the largest and busiest hospital trusts in the North of England seeing almost one million patients every year.

We provide services across two sites which contain our three hospitals: the Royal Liverpool University Hospital, Broadgreen Hospital and Liverpool University Dental Hospital.

We ensure that we deliver patient focused, service led care to the people of Liverpool and NW England by working closely with our health and social care partners and by involving our patients and staff in our research projects, future plans and everyday operational issues.

We’re one of the top 20 teaching trusts in the country with well-established links to both the University of Liverpool and John Moores University.

There are currently around 40 wards, more than 710 beds (excluding day case and dialysis beds) and we’re the main Emergency Department for the city of Liverpool, the largest of its kind in the country, with the ability to treat major, complex trauma as well as minor injuries.

Major services such as respiratory care, diabetes, orthopaedics and trauma, general surgery and urology are based within the hospital, together with regional and national specialist services in nephrology, renal transplant, renal dialysis, pancreatic surgery, ophthalmology - including a national ocular oncology (eye cancer) service - haematology, bone marrow transplant and vascular surgery. We’re a major centre for diagnosing, treating and the research of cancer, treating over 20 different types of cancer.

Please Note: If you’re an ‘At Risk’ NHS employee you must state this clearly at the top of the Additional Information section on your application form.

It is a Trust expectation that all post holders who require a DBS for their role are registered with the DBS Update Service. You can find out more information and guidance on how to do this on the .gov website . The Trust requires all staff to be DBS checked on an ongoing basis.

Please look at our digital pack for videos and further information:

Ward Volunteer Job Advert

Here at the Royal Liverpool and Broadgreen University Hospitals Trust, we have a diverse group of volunteers carrying out a number of different roles. They provide a wide range of supportive services to the staff, patients and their families across both the Royal Liverpool and Broadgreen Hospital sites.

Volunteers undertake a variety of roles that enhance services to patients provided by paid staff and assist the NHS in improving and developing services.

Examples of the services we provide are listed: Ward/Clinic based Volunteers; Welcome Volunteers; Expert Patients; Palliative Care Volunteers; MacMillan Cancer Services; Complimentary Therapies; Fundraisers; Chaplaincy Volunteers. We also have hospital radio broadcasting which provided by LHCH charity Volunteers; Volunteers may also be asked to act in educational films and role play as patients for doctors’ exams. Although we provide these services throughout the Trust, we are currently looking to recruit a further 250 ward based volunteers. This is in preparation of moving into our new build come 2018.

What would the Ward Volunteer role involve?

As a Ward Volunteer, duties will be varied and extensive. Please see a number of duties listed below.

    • Meeting and greeting patients and visitors to the Ward.

    • Providing emotional support, reassurance and companionship to patients and their families.

    • Providing support and appropriate activities for patients with Dementia or Learning Disabilities

    • Running errands for patients to purchase newspapers/magazines/snacks as required.

    • Assisting patients with eating and drinking (As directed by the Ward Manager/Nurse in Charge)

    • Reading to patients, playing games, completing jigsaws and puzzles

    • Obtaining patient feedback on their experiences -completing patient experience surveys.

    • Collecting and delivering miscellaneous items between departments: x-rays (Radiology Department), patient belongings (Bereavement Office).

    • Collecting take home medications from the pharmacy to support patient’s discharge.

    • Answering the telephones and taking messages-NOT giving out patient information

    • Acting as an “alerter“ to escalate any concerns/issues to the Nursing Team

After you have completed your training and have settled into your role you may be interested in completing further training to be more competent in your volunteering role. Ongoing support and guidance is provided by the Volunteer Team and all volunteers receive assistance with travel expenses within agreed Trust guidelines.

What we would expect from you?

    • Applicants must be aged 18 and over.

    • You would need to be available to volunteer for a minimum of three hours a week, between 9am -5pm, Monday to Fridays (no evenings, weekends).

    • We would ask for a minimum of 6 months commitment to the Service.

    • You would need to participate in the training relevant to your Volunteering role.

    • You would need to comply with the Trust policy and procedures including confidentiality, infection control, Health & Safety and others as required.

    • Applicants need to demonstrate compassion for others and a willingness to make a difference to each and every person they come in contact with.

*Unfortunately we cannot offer summer placements or work experience placements in the volunteer department however we do have a work experience coordinator who can give you some advice on how you can apply, please ring: 0151 706 3287 or email:

*For the full ward Volunteer Role description please see the document attached as well as the Volunteer Role Boundaries document for clarification. If interested please follow the link to apply online now.

For further details / informal visits contact:

Volunteers Office
Tel: 0151 706 3170

After applying via NHS Jobs, your application will be imported into our preferred 3rd party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages via NHS Jobs, and furthermore, we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to RLBUHT transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

We reserve the right to close any vacancies from further applications when we’ve received sufficient applications.

Trust policy requires the cost of DBS applications be recovered via salary.The amount of £31(standard) or £49(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of Recruitment Services via email: at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please Note:new entrants to the NHS will normally commence on the first paypoint of the relevant band.

We are a Stonewall Diversity Champion employer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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