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999 Emergency Dispatch Assistant

Job Reference: 195-18-059-ALE

South Central Ambulance Service
195 11 N EOC
£16,968 to £19,852 pa

Are you looking for a career and not just another job? Perhaps one where you can make a difference?

Are you someone who enjoys playing computer games? Want to try a REAL computer game? How about working as part of our 999 Ambulance Emergency Control Centre, using the Computer Aided Dispatch system to send Emergency Ambulances to patients in need? But remember, the consequences aren’t “start again” – they are REAL.

South Central Ambulance Service (SCAS) is a progressive, innovative and caring NHS Trust. We need team members who can work in the Emergency Operations Centre to manage and deploy available Ambulances, Rapid Response vehicles, and other responder resources to provide emergency care to members of the public.


Highly motivated. Passionate about high quality patient care.

Able to multi task, remain calm under pressure, work on your own initiative, and also part of a team.

Good attention to detail with excellent communication skills.

Maybe have response unit dispatch, call centre, or customer service experience? (Helpful, but not essential)

If you think this is you, we would like to hear from you!

In return we can offer …..

Training and support with a 3 week training course and then further ”on the job” training with mentors and coaches.

Access to continual professional development

Access to apply for other educational and vocational qualifications.

Occupational Health support along with an Employee Assistance Programme.

Access to the NHS pension scheme.

Continued support and mentoring throughout your career

The small print

You will be required to work rota 12 hour shifts that cover days, nights and weekend over 24 hours a day 7 days a week. This is including bank holidays as these are included within the rotas.

You will be required to use a number of different computer, radio and telephony systems to control ambulances and other response vehicles. Full training on all systems used will be provided and updated on a regular basis.

You will need to be over 18 to apply as you will be required to work rotational shifts including night shifts. We operate a Team structure, and an additional relief (short notice) based system

You could be earning up to £24,568 at the top of AFC band 3, this is including the 25% unsocial hour’s uplift which will not apply whilst in training.

Training salary starts at £16,800 to £19,655 depending on NHS service and experience.

If you demonstrate that you have the qualities and experience that we are looking for, then you will be invited to undergo an EOC entrance assessment and an interview in our Bicester location, where all positions are based.

All successful candidates who are offered a job with us will have to undertake clearance from the DBS (disclosure and baring service) and our Occupational Health department.

There are more details on the job description and person specification. Please read them both carefully before you apply.

If you have applied within the last 6 months – either directly or through one of our agency partners, please refrain from applying to this advert.

Please only apply if you are able to commit to the full time training which will start on the 16th April 2018 for 6 weeks. (3 weeks classroom based training monday to friday then 3 weeks mentoring which will be shift work monday to sunday)

Note for INTERNAL Candidates

Note for Internal Candidates progressing from Emergency Call Taker. You are required to apply for this role via NHS Jobs. You will also require a recommendation from your SECT and Team Manager. You should be aware that you will be required to maintain your NHS Pathways licence, and that you may be required to take Emergency Calls as part of your duty periods.

We actively support applications from members of the BME community, Former-Services/Forces and Reservists - we are proud to have achieved the Gold award from the Employer Recognition Scheme.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus 8 bank holidays (bank contracts accrue one hour to every nine hours worked).

All employees are automatically enrolled in either the NHS Pensions scheme or NEST.

We operate a comprehensive set of policies.

Employees can take advantage of a number of discounts open to NHS staff. (such as Nandos and Dominos).

Working in the NHS may entitle you to apply for a Key Worker Housing scheme.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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