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Emergency Call Taker

Job Reference: 195-18-055-ALE

South Central Ambulance Service
195 11 N EOC
£16,968 to £19,852 pa

Are you someone who is great with customers either on the phone or face to face? Do you have great levels of compassion and care about the people you come into contact with? Are you looking for a career and not just another job? Perhaps one where you can make a real difference?

*You could be earning up to £24,568 at the top of AFC band 3, this is including the 25% unsocial hour’s uplift which doesn’t apply while you are in training.

Training Salary starts at £16,968 to £19,852 dependant on NHS service and experience.

South Central Ambulance Service (SCAS) is a progressive, innovative and caring NHS Trust. We need employees who can stay professional under pressure and help people who call 999 in an emergency. Is this you?


Are highly motivated?

Are passionate about high quality patient care?

Have excellent keyboard skills – can you be both quick and accurate?

Have excellent communication skills and you have dealt with lots of different types of people?

Are caring, compassionate and able to remain calm under pressure?

Want a varied and challenging job?

Are emotionally resilient and a good communicator?

If you answer yes to the above questions then we would like to hear from you!

In return we can offer ….

Training and support with a 4 week classroom based training course and then further time with mentors and coaches.

A nationally recognised qualification in 999 emergency call prioritisation.

Access to continual professional development.

Access to apply for other educational qualifications.

Occupational Health support along with an Employee Assistance Programme.

The small print

We are offering part time hours of 9.5 a week (one 9.5 hour shift a week) or 15 hours a week (two 7.5 hour shifts a week). You will be on the phone throughout your shift and working with multiple screens.

Full Time; you will be required to work shifts which could be 8 or 10 hours long. You will be on the phone throughout your shift and working with multiple screens.

Shifts include evenings, nights and weekends. Bank holidays - including Christmas – are included within the rotas. The call centre is open 24/7, 365, so you need to be prepared to work all and any shifts.

You need to be over 18 to apply as you will need to work some night shifts.

If you demonstrate that you have the qualities and the experience that we are looking for, then you will be contacted to undergo a chat over the phone and then an interview and assessment in our offices.

All successful candidates who are offered a job with us will have to undertake clearance from the DBS (disclosure and baring service) and our Occupational Health department.

There are more details on the job description and person specification. Please read them both carefully before you apply.

If you have applied within the last 3 months – either directly or through one of our agency partners, please refrain from applying to this advert.

Start Date of training course’s we are currently recruiting to;

9th April 2018 (please only apply if you are able to fully commit to full time training for 8 weeks from this date)

We actively support applications from members of the BME community, Former-Services/Forces and Reservists - we are proud to have achieved the Gold award from the Employer Recognition Scheme.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus 8 bank holidays (bank contracts accrue one hour to every nine hours worked).

All employees are automatically enrolled in either the NHS Pensions scheme or NEST.

We operate a comprehensive set of policies.

Employees can take advantage of a number of discounts open to NHS staff. (such as Nandos and Dominos).

Working in the NHS may entitle you to apply for a Key Worker Housing scheme.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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