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111 Call Advisor

Job Reference: J248-V884

Vocare Ltd
Vocare Staffordshire
Stoke on Trent
From £7.93 per Hour

Vacancies for 111 Call Advisors

Hours: Varied – over a 24/7 rota

Salary: From £7.93 per hour

Location: VocareStaffordshire – Stoke on Trent

Vocare Ltd trading as Staffordshire Doctors Urgent Care are seeking to recruit 111 Call Advisors for their 111 Service situated in Stoke on Trent.

Our Call Advisors are pivotal to the provision of an excellent service to people using the NHS 111 service to address urgent care needs. They are responsible for answering calls to the NHS 111 service, taking and recording demographic details and carrying out an assessment of their needs of the patient, utilising clinical judgement supported by decision support software (NHS Pathways).

Successful applicants will have excellent communication skills, good IT skills, and experience of working in a customer service or health environment. Applicants will demonstrate high levels of personal commitment to facilitate the delivery of a high quality patient focused service.

All applicants will need to successfully complete 2-3 weeks of classroom based training plus a period of direct and indirect supervision. Post holders will need to be able to offer flexibility in their working hours to meet the needs of the service and be able to commit 5 out of 8 weekends to working.

In return, we can offer a competitive salary, an excellent working environment, flexible working hours and being part of a supportive and innovative team with scope for progression.

Vocare are operational 24 hours a day, 7 days a week, 365 days a year and the working of various shift patterns to include weekends and public holidays. All staff will be expected to work Bank Holidays (inc Christmas, Easter etc).

Please note that you must be at least 18 years of age to apply for this role. This restriction is in place due to the night shift working required to do this role.

Closing Date: 28th February 2018

We encourage you to apply as soon as possible, as once sufficient applications have been received we may decide to close the advert early.

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

Please note the salary ranges above are based on a 37.5 hour week and detail the lowest you can earn and the highest you can earn depending on the amount of unsocial hours you actually work.

All successful applicants will be subject to a Disclosure & Barring Service check.

Vocare Group recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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