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Service Desk Request Analyst

Job Reference: 918-IA2421

Employer:
NHS Blood and Transplant (NHSBT)
Department:
918 Service Operations
Location:
Leeds
Salary:
£19,409 to £22,683 pa

At NHS Blood and Transplant (NHSBT), we have a vital mission to save and improve lives. Our medical staff work tirelessly to gather blood, tissue and organs for use in transfusion and transplants. Behind the scenes, our administrative and support staff enable this work with flawless systems, including our exceptional IT capabilities. We’re proud to say that our IT systems give our people exactly what they need to do their jobs to a high standard – and that’s where you come in.

As a Service Desk Request Analyst, you will be ready to handle requests via our portal, emails or calls for support from the 7,000 or so people who make up our numbers to ensure our staff are able to do their work more efficiently and effectively. Specifically, you’ll receive plenty of training and support to enable you to handle varied requests that range from gaining access to files, to setting up new starters on the system and ensuring staff have the appropriate mobile devices for their work. Recording every service request accurately, you’ll ensure the request is completed within SLA. In most instances you’ll be able to fulfil the request yourself, but for more complex requests, you’ll collaborate with colleagues or service providers in order to complete the task. With documentation that will guide you through many of these processes, you will benefit from being part of a team of 20 who are keen to share their knowledge, setting you up for a great career trajectory.

As this is an IT related role, we will expect you to be IT savvy with a passion for expanding your knowledge base. Able to work with mobile devices and tablets, you will be keen to develop your understanding of the sector, and share our excitement for providing the best possible IT support. With great customer service capabilities, you will have a sharp eye for detail as you will need to accurately log details when communicating with customers. Experience of working in an IT Service Desk or IT support role would also be a real advantage, and you should demonstrate great interpersonal skills and enthusiasm for helping people. Naturally, you will need to be very organised to ensure all requests are dealt with in a timely manner.

Our service is open between 07:45 and 17:00 so we will expect you to work a shift pattern that covers those hours. In turn, we can offer you a varied and fascinating role in which you’ll learn valuable skills. At NHSBT, we support our staff in their ambitions, so if you’re keen to benefit from our exceptional training provisions and develop a career, then get in touch today.

For further information please email shirley.plummer@nhsbt.nhs.uk

Closing date: 21st February 2018

Interview date: 8th and 9th March 2018

Take charge of your career and apply now.




NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever



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