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Delivery Manager - Digital

Job Reference: 914-BSA1388-A

NHS Business Services Authority
Stella House, Newcastle upon Tyne
£31,696 to £41,787 per annum

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

Be at the forefront of agile delivery

We’re looking for agile Delivery Managers to join the NHSBSA’s Digital Delivery Teams to help us transform how we deliver services to users.

Key to this is:
• making real user needs everyone’s concern and delivering services which meet those needs
• taking an end-to-end view on service experience
• focusing on outcomes not milestones
• making iterative agile delivery at a healthy pace the normal mode of operation
• an emphasis on assisting ‘self-organisation’ above ‘command and control’
• moving to a co-located, cross-functional and collaborative working mode

By joining our team you'll be working alongside some of the most passionate people to make digital services happen. We work in a supportive and positive environment, where continual learning is a real focus.

Help us to transfer how users connect with us

We believe in our services and the impact they have on improving the health of the nation. We’re designing digital services that meet user needs and are quicker, simpler and more efficient for the millions of people that use them every day. Our approach will bring you close to real users who depend on our services and you’ll get the opportunity to shape their future. The work we do really does matter.
Join an organisation that puts professionalism first

The NHSBSA is dedicated to helping our people be their best. We are establishing strong communities and are committed to supporting self-development and learning.

What we're looking for

As an Agile Delivery Manager you will be accountable for the effective, cross-functional delivery of products using agile/lean techniques.

You'll have a good understanding of:
• software development
• business operational process design
• non-digital artefact design, for example, paper forms
• user research and user experience design
• aspects of strategy/policy development
You will apply this to help dynamically organise delivery activities at a detailed level.

You’ll be expected to:
• be the leader of agile / lean techniques within your team
• empower the team to self-organise effectively to optimise their chances of success
• integrate efficiently with other (agile or non-agile) delivery teams
• be accountable for departmental governance
• set a good, sustainable delivery pave
• resolve conflict and encourage collaboration
• apply good agile delivery practice to plan, track progress and manage blockers and resources
• lead on financial management, scope management and stakeholder management

A great work place, local to you

We are based at Stella House just on the outskirts of Newcastle with transport links to the city centre. Our office has been designed with agile delivery in mind – lots of whiteboard space and break out areas.

Our benefits

In addition to a competitive salary of up to £41,787 and being part of a great team, you'll have access to the NHS Pension Scheme, annual leave of at least 27 days with the option to purchase more, flexible working, car and cycle lease schemes and lots more.

For exceptional candidates the maximum salary may be negotiable depending on your skills, experience and ability.

For further details:

Anna Caine at
Susannah Clapcott at

NHS Jobs messages:If you have a query relating to your application process please contact the recruitment team on or 0191 203 5008

Please be aware, any messages sent via NHS Jobs communications will be checked periodically and responded to by the recruitment team. For a more immediate response please use the email address or tel no above.

The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Agenda for Change Terms and Conditions.

If you are applying to undertake this role on a secondment basis you should discuss this opportunity with your manager and have agreement to being released from your current role in principle, prior to submitting an application form.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. For help with completing your application form, please read the guidance notes attached to this advert.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. Failure to bring the required proof will mean that we may be unable to proceed with your interview.

Please ensure you provide full contact details, including email address or fax number for each referee.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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