Return to search
  • Add to favourites

Head of Customer Offer

Job Reference: 914-BSA1478

NHS Business Services Authority
£79,415 - £100,431 per annum

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

The Future NHS Supply Chain – Intelligent Client Coordinator

You may already know about the Future Operating Model, which is the design of the future NHS Supply Chain service that will deliver clinically assured, high quality products at the best possible price. The model is based on a series of Category Towers, overseen by a management function called the Intelligent Client Coordinator (ICC). Launching in April 2018, the ICC will deliver a world-class procurement and logistics service to purchase and deliver c£4.5bn of products per annum to the NHS.

The ICC will be a public sector organisation with a commercial mindset. It will share and support the aims and values of the NHS and generate cash releasing savings that can be reinvested into front-line services for the benefit of patients, staff and taxpayers.

The Role

    • Reporting to the Director of Customer Engagement, the Head of Customer Offer will have overall responsibility for campaign execution and delivery, managing and monitoring campaign ROI & performance, stakeholder engagement and customer experience & proposition management

    • The post holder will have overall responsibility for the development, implementation and management of the NHS Supply Chain customer experience and value proposition

The Candidate

    • The new Head of Customer Offer will be an accomplished marketing professional with extensive experience delivering leading customer experience across an organisation

    • The post holder needs to have exceptional leadership, coaching, stakeholder management and influencing skills to deliver the ambition of the ICC


    • Nottingham-based with travel to London and throughout the country as required

How to Apply

    • Please read the attached job description and submit an application via NHS Jobs

    • We are unable to accept CV’s via email or the online application

For further details:

    • For an informal discussion about the role, please contact our recruitment team on 0207 972 1122 or email

NHS Jobs messages:If you have a query relating to your application process please contact the recruitment team on or 0191 203 5008

Please be aware, any messages sent via NHS Jobs communications will be checked periodically and responded to by the recruitment team. For a more immediate response please use the email address or tel no above.

The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Agenda for Change Terms and Conditions.

If you are applying to undertake this role on a secondment basis you should discuss this opportunity with your manager and have agreement to being released from your current role in principle, prior to submitting an application form.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. For help with completing your application form, please read the guidance notes attached to this advert.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. Failure to bring the required proof will mean that we may be unable to proceed with your interview.

Please ensure you provide full contact details, including email address or fax number for each referee.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Disability Confident Employer
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Equality and Inclusion Network Silver