Outpatient Administrator

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

We have a vacancy which has arisen in the Outpatient Administration team, for a full-time role (37.5hrs) based at Royal Papworth Hospital in Cambridge.

This role will include out-patient reception duties with face-to-face contact with a wide range of patients and visitors, co-ordinating clinics with the clinical teams, working with a variety of software packages to facilitate our video consultations, all worked on a roster basis

You will need experience of dealing with competing and challenging deadlines within a fast-paced out-patient clinic area where clinic delivery and attendance has changed significantly over the past 2 years. You should have a good understanding of RTT and patient pathways. You should be able to work with key stakeholders to help drive service improvements within clinical administration and out-patients and possess excellent communication skills.

Main duties of the job

This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.

Ideally, candidates should have:

*High level of organisational skills

*Excellent communication skills with direct patient contact

*Keyboard skills and knowledge of the Microsoft suite

*The ability to prioritise and work to deadlines

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

16 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-2-AD613

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

ECDL or equivalent experience
English & Maths GCSE or equivalent

Desirable

NVQ Level 3 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role or within a busy office environment
Previous experience of supporting other team members
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate software packages within the organisation
Experience of carrying out administration procedures in an office environment
The ability to communicate basic or sensitive information to colleagues, patients & relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload and that of the team in relation to the priorities of the department on a daily basis
The ability to suggest and demonstrate changes to own practice
Ability to work freely & independently to negotiate and book patient admissions or out-patient attendances

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

ECDL or equivalent experience
English & Maths GCSE or equivalent

Desirable

NVQ Level 3 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role or within a busy office environment
Previous experience of supporting other team members
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate software packages within the organisation
Experience of carrying out administration procedures in an office environment
The ability to communicate basic or sensitive information to colleagues, patients & relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload and that of the team in relation to the priorities of the department on a daily basis
The ability to suggest and demonstrate changes to own practice
Ability to work freely & independently to negotiate and book patient admissions or out-patient attendances

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.